HR Process Manager for Regional Operations in Costa Rica

hace 20 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Us

Amzn Support Srvcs Costa Rica is a leading technology company with a strong presence in the region. Our mission is to deliver exceptional customer experiences through innovative solutions.

Job Summary

We are seeking a highly motivated and experienced HR Process Lead to join our team in Costa Rica. As a key member of our HR Centralization team, you will be responsible for providing foundational HR administration skills to individuals new to Human Resources or be a career for experienced HR administration professionals.

Main Responsibilities

  • Act as the first point of escalation for HR Coordinators during their shift, providing guidance and support to ensure successful resolution of issues.
  • Participate in Standard Operation Procedure (SOP) creation, modification, and interpretation, ensuring alignment with business needs.
  • Provide constant feedback to entry-level HR Coordinators regarding best practices and standard work, fostering a positive and productive work environment.
  • Ensure seamless interactions between Fulfillment Center site HR and Regional Center teams, promoting effective collaboration and communication.

A Day in the Life

As an HR Process Lead, you will have the opportunity to make a meaningful impact on our team's success. Your responsibilities will include:

  • Coaching and training team members on policies, processes, and systems, ensuring they have the necessary skills and knowledge to excel in their roles.
  • Managing shift workflow while collaborating with other shift leads to ensure success by mitigating SLA risk and providing detailed end-of-shift washes, which outline work completed, any barriers faced, success stories, and general call-outs.
  • Providing training and guidance on HR policies, processes, and systems, ensuring that team members have a clear understanding of their responsibilities and expectations.
  • Rotating into the role of Shift Lead, where you will facilitate Stand Ups, coach teams through workflow processes, train new hires, and drive continuous improvement.

Problem Solving and Customer Relations

You will act as the first point of escalation to client sites, working with them to resolve issues and track and share information to mitigate repetitive problems. In partnership with your RC Manager, you will address questions, identify gaps, and resolve issues with assigned client sites. You will also produce and analyze reports to assist with labor planning and management, utilizing HRIS systems for data entry, modification, and reporting.

Compensation and Payroll, Roster Management, Time and Attendance

You will partner with multiple site managers to ensure payroll accuracy through audits, reporting, and proactive measures. You will also compile reports to support employee scheduling and time tracking, ensuring employees are on the correct schedule and shift patterns.



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