Senior Global HR Reporting Services Analyst

hace 3 días


San José, San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY
- The Senior Global HR Reporting Services Analyst role is part of the GBS Colleague Solutions Team and is primarily responsible for designing, developing, testing, and troubleshooting activities related to HR Reporting and Dashboarding Solutions in Workday and SAP Business Objects.
- This position will report to the GBS, Global HR Reporting Services Lead.

ROLE RESPONSIBILITIES
- Develop, test, and deploy Workday and SAP Business Objects Reporting solutions supporting Self Service, Shared Services, and Projects.
- Fulfill HR Data and Reporting requests.
- Actively monitor service requests, coordinate, and engage cross-functional teams to avoid bottlenecks and escalate as necessary to ensure timely delivery.
- Perform periodic and active monitoring on Reports (usage, issues, and errors) and partner to drive remediation observing Standard Operating Procedures.
- Maintain, update, and coordinate Standard Operating Procedures and supporting documentation & publications for Services and Projects.
- Coordinate with Project Consultants and ensure tasks and deliverables are prioritized, executed, and completed on time.
- Manage approvals for Data & Access requests in partnership with HR Service Center and HR Data Owners and Legal approvers.
- Stay on top of Workday Community, features, and capabilities.

BASIC QUALIFICATIONS
- Bachelor's degree
- 2+ years of HRIS and/or HR Operations experience
- 1+ year of hands-on Workday HCM experience with experience in Workday report design/development (Report Writer Experience)
- 1+ year of hands-on SAP Business Objects design/development
- Proven process design, analytical, and problem-solving skills in a global cross-functional team environment.
- Expertise in Microsoft Office with an emphasis in Excel
- Good communication, and interpersonal interaction skills
- Basic knowledge of Data Privacy Regulations, General Data Protection Regulation (GDPR), etc.

PREFERRED QUALIFICATIONS
- Knowledge and experience in Workday business process, Reporting, and Security Design.
- Certification Preferred: Workday Reporting and Advanced Reporting, Workday HCM, Workday Security Fundamentals.
- Knowledge and analytical understanding of Workday Security - Roles & User-Based Security.
- Strong functional understanding of the Workday solution and Software-as-a-Service environment
- Self-motivated and flexible with the ability to work effectively and independently in a dynamic problem-solving environment.

NON-STANDARD WORK SCHEDULE, TRAVEL, OR ENVIRONMENT REQUIREMENTS
- Ability to work Monday to Friday in a global environment which will require occasional off-hours conference calls.
- Ability to support on an exception basis off-hours service delivery escalations and emergencies, or other time-sensitive project deliverables.
- Ability to travel: 5-10%

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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