Hr Services Advisory Lead

hace 2 semanas

San José, San José, Costa Rica Lonza A tiempo completo

Costa Rica, San Jose

Today, Lonza is a global leader in life sciences operating across three continents.
While we work in science, there's no magic formula to how we do it.
Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.
In exchange, we let our people own their careers.
Their ideas, big and small, genuinely improve the world.
And that's the kind of work we want to be part of.
The HR Services Advisory Lead will drive the day-to-day operational Service Advisory Team within the Americas region.
The post holder will be responsible for team management and development, resource planning and allocation and driving SLA, continuous improvement and case management compliance, and reporting back to the Head of HR Services Americas.
The position will also be the first point of contact for regional escalations, complex queries, and Stakeholder Management.
**Key responsibilities**:

- Leads and develops a team of Service Advisors supporting the Americas countries to deliver end-to-end, timely, and quality HR advice to HR Teams, Managers, and employees.
- Leads and develops the reporting analyst function to supply the business with critical business insights and focus on HR activity.
- Drives the day-to-day performance of the Advisory team utilizing Service Now Dashboard, customer feedback, and other Reporting tools as introduced.
- Motivates and develops the team including attendance, performance, and career development.
- Works with Head of HR Services Americas to standardize the process and improve efficiencies within the team; also collaborating with the global process owner and relevant HR Communities.
- Ensure Managers, employees, and the HR community are adequately informed on changes, performance, and processes.
- Drive collaboration between HR Teams and Sites to manage issues and escalations.
- Build continuous improvement, reducing waste and improving customer experience across Service Advisory.
- Lead ad-hoc projects as necessary and perform any other job duties.
**Key requirements**:

- Bachelor's degree in HR, Administration, or a related field.
- Advanced experience within an HR administration, WFA, Payroll, or HR shared services organization.
- Strong people management skills.
- Advanced English language, both written and verbal.
- Advanced German language, both written and verbal is a plus.
- Strong administration skills, time management, and proactiveness.
Every day, Lonza's products and services have a positive impact on millions of people.
For us, this is not only a great privilege but also a great responsibility.
How we achieve our business results is just as important as the achievements themselves.
At Lonza, we respect and protect our people and our environment.
Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences.
In return, we offer the satisfaction that comes with improving lives all around the world.
The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with a disability, protected veteran status, or any other characteristic protected by law.
**Reference: R44330**:

  • HR Services Transition Lead

    hace 5 días

    San José, San José, Costa Rica Lonza A tiempo completo

    Job OverviewThe HR Coordinators Team Lead position at Lonza is responsible for ensuring the accurate and timely delivery of the day-to-day operational Global Employee Life Cycle (ELC) Services within the Costa Rica Service Hub.This role involves driving country transitions in accordance with the Global HR Operations model, managing team performance, and...

  • HR Shared Services Project Lead

    hace 3 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job Overview:We are looking for a talented HR Shared Services Project Lead to join our Employee Services team. In this role, you will be responsible for delivering employee life-cycle services implementation project work streams, accountable for defining and launching new services to support employees in Americas locations.Responsibilities:Develop and...

  • Hr Services, Sr. Coordinator

    hace 2 semanas

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...

  • HR Services Administrator

    hace 2 días

    San José, San José, Costa Rica Lonza A tiempo completo

    About UsLonza is a global leader in life sciences operating across three continents.We work in science, but there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers. Their ideas, big and small, genuinely...

  • Global HR Reporting Services Lead

    hace 2 días

    San José, San José, Costa Rica Pfizer A tiempo completo

    About the Role:The Senior Business Intelligence Analyst, Global HR Reporting Services is a key member of the GBS Colleague Solutions Team responsible for delivering high-quality HR reporting and dashboarding solutions in Workday and SAP Business Objects.This role requires strong technical skills, excellent analytical and problem-solving abilities, and...

  • Hr Services Coordinator

    hace 2 semanas

    San José, San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and...

  • Hr Services Coordinator

    hace 3 días

    San José, San José, Costa Rica Lonza A tiempo completo

    Today, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and small, genuinely...

  • Hr Services Coordinator

    hace 2 días

    San José, San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and...

  • Hr Services Coordinator

    hace 4 días

    San José, San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and...

  • HR Operations Team Lead

    hace 3 días

    San José, San José, Costa Rica Pfizer A tiempo completo

    **HR Operations at Pfizer**Our HR operations team plays a critical role in supporting the delivery of our business strategy.We are seeking a highly skilled and experienced individual to join our team as an HR Operations Team Lead.In this role, you will lead the development and implementation of HR systems, processes, and procedures to support the delivery of...

  • Hr Reporting

    hace 7 días

    San José, San José, Costa Rica Moody'S A tiempo completo

    **Responsibilities include**:- Using tools and programming languages like R, Python, SQL, Excel, Tableau, PowerBI, SAP Analytics Cloud, Visier, and other internal tools to work efficiently at scale- Creating and iterating on ad-hoc reports, dashboards, and analytic models to empower operational and exploratory analysis- Certifying data access rights for...

  • Hr Services Associate

    hace 2 semanas

    San José, San José, Costa Rica Smith+Nephew A tiempo completo

    HR Service Associate (Coyol, Alajuela)Life Unlimited.At Smith+Nephew we design and manufacture technology that takes the limits off living.Working as part of a team and reporting to the GBS HR Tier 1 Supervisor, this role will support employees' inquiries via phone, chat, and self-serviceticket, providing excellent customer service, and performing HR...

  • Data Analyst HR

    hace 7 días

    San José, San José, Costa Rica Moody'S Corporation A tiempo completo

    About Moody's CorporationMoody's is a leading provider of credit ratings, research, and analytical tools that contribute to transparent and integrated financial markets. We support independent thought and promote a work environment that values and maximizes the contributions of all employees.As a Data Analyst HR at Moody's, you will be part of a team that...

  • HR Services Coordinator

    hace 4 días

    San José, San José, Costa Rica Lonza A tiempo completo

    Job Overview: The HR Services Coordinator plays a vital role in providing HR administration services to the employees, managers, and the HR community at Lonza.This individual will be responsible for accurate and timely handling of Employee Lifecycle Transactional cases, administering HR-related documents, and ensuring relevant HR systems are...

  • Hr Generalist

    hace 2 semanas

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...

  • HR Administrator

    hace 1 día

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary:The Amazon Support Services Costa Rica Srl is seeking an HR Administrator to join our growing Shared Services Centre. As an HR Administrator, you will provide HR Administration Services and support to our employees, ensuring a seamless experience across various life cycle processes.About the Role:This role requires a high degree of customer...

  • Senior Global HR Reporting Services Analyst

    hace 2 días

    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY- The Senior Global HR Reporting Services Analyst role is part of the GBS Colleague Solutions Team and is primarily responsible for designing, developing, testing, and troubleshooting activities related to HR Reporting and Dashboarding Solutions in Workday and SAP Business Objects.- This position will report to the GBS, Global HR Reporting...

  • Sr Analyst, Global Hr Reporting Services

    hace 2 días

    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY- The Sr Analyst, Global HR Reporting Services role is part of the GBS Colleague Solutions Team and is primarily responsible for design, development, testing and troubleshooting activities related to HR Reporting and Dashboarding Solutions in Workday and SAP Business Objects- This position will report to the GBS, Global HR Reporting Services...

  • HR Shared Services Manager

    hace 2 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking an experienced leader to manage the day-to-day operations of the Transfers Ambassador Team. The ideal candidate will have a strong background in HR Shared Services and mobility/relocation processes.Key responsibilities include:Project Management and CommunicationThe successful candidate will be responsible for...

  • HR Systems Governance Lead

    hace 5 días

    San José, San José, Costa Rica Pfizer A tiempo completo

    About the RoleThis is an exciting opportunity to join our HR operations team as an HR Systems Governance Lead.In this role, you will be responsible for designing and maintaining Information Systems to support human resource administration.You will work closely with our HR teams to analyze and validate data between HR systems, ensuring compliance and proper...