Strategic Operations Planner
hace 1 día
At Amzn Support Srvcs Costa Rica, we prioritize delivering great experiences for our customers. The Production Planning Team plays a vital role in ensuring Amazon's Fulfillment Centers have robust and cost-optimal labor plans while innovating to improve customer satisfaction.
This role involves working with stakeholders and data sources to recommend ongoing hourly staffing plans and shift structures in all Latin-American Fulfillment Centers. We seek a passionate, analytical, and technical individual who will relentlessly dive deep, improving the accuracy and efficiency of the planning process.
Key Responsibilities:- Collaborate with FC and regional leadership teams to complete weekly capacity plans, guiding Fulfillment Centers through capacity planning decisions and staffing solutions for hundreds of associates.
- Develop an innovative model for centralized labor planning across Latin America and implement it effectively.
- Deliver action plans for senior managers and directors, serving as a trusted partner to network leaders.
- Leverage central teams (e.g., Sales & Operations, Central Flow, Process Engineering) to drive process and operations execution improvements.
- Analyze data and use bias for action to navigate ambiguity and deliver results.
- Drive small to medium operational enhancement projects, Think Big, and innovate on behalf of our customers.
- 3+ years of experience in positions requiring analysis and influencing stakeholders from data interpretation.
- Experience working with large-scale data mining and reporting tools (e.g., SQL, QuickSight, Excel VBA).
- Excellent communication (verbal and written), interpersonal skills, and ability to effectively communicate with business and technical teams.
- Strong problem-solving and troubleshooting skills, with the ability to provide creative solutions to complex problems.
- Strong analytical and dive-deep skills to execute high-level network decisions with a significant impact at scale.
- Proven expertise managing, evaluating, and quickly analyzing to create meaningful business impact.
- Ability to develop strategic relationships with business partners.
- Capacity to root cause issues quickly, uncover trends using data, and assist, consult with, and teach the business how decisions benefit associates and customers.
- Ability to make meaningful contributions with competing priorities and deliver decisions during unexpected events.
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