Learning and Development Operations Manager

hace 12 horas


San José, San José, Costa Rica Boston Consulting Group A tiempo completo

About Our Role

We are seeking an experienced Learning and Development Operations Manager to join our team at Boston Consulting Group. This role will be pivotal in orchestrating cross-functional collaborations across the organization, partnering closely with geographic and functional leaders, Human Resources, and global L&D counterparts.

Job Summary

The Operations L&D Senior Manager will lead the development of comprehensive learning programs tailored for Administrative Services and Office Experience functions. Your primary responsibility will be to partner closely with stakeholders across these functions and the broader business to deeply understand learning needs and spearhead the creation, development, delivery, and evaluation of effective learning programs.

Key Responsibilities

  • Program Development and Management - Design, develop, and deliver comprehensive learning programs leveraging best practices in instructional design and learning methodologies to ensure high engagement and effectiveness.
  • Stakeholder Connectivity and Needs Assessments - Conduct thorough needs analysis with several stakeholder groups including Administrative Services and Office Experience functions, customers of functional teams, office leaders, and global teams.
  • Program Management and Evaluation - Ensure a consistent and holistic learning experience for members of the Admin and OE function, managing the budget, calendar, and operations of learning programs.
  • Team Connectivity - Work across the broader NAMR BST L&D team to ensure all programs provide a cohesive, meaningful learning experience for our learners.

Requirements

  • 8-10 years of total work experience with Bachelor's degree in Education, Human Resources, Business Administration, or a related field. Advanced Degree (Masters, MBA, JD, PhD, etc.) preferred.
  • Proven experience in Learning and Development, especially in a role leading learning programs. Direct experience in Administrative Services or Operations strong preferred.
  • Proven expertise in instructional design, learning delivery methodologies, and program evaluation.
  • Exceptional stakeholder management skills with a proven ability to build deep relationships, act as a go-to thought partner, and have a collaborative approach to work.
  • Demonstrated ability to design and deliver learning programs that drive meaningful business outcomes based on firmwide, functional, and individual needs.
  • Ongoing commitment to innovation, adaptability, and a customer-centric mindset.

Working With Us

This role involves steering strategic L&D initiatives, leveraging insights from industry associations, and managing relationships with external vendors, all while leading an internal team dedicated to fostering a culture of continuous learning and development.



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