High-Level Operations Manager

hace 11 horas


San José, San José, Costa Rica Boston Consulting Group A tiempo completo

Company Overview:

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Boston Consulting Group is a leading management consulting firm that helps organizations address complex business challenges and achieve their goals. Our team of experts works closely with clients to understand their needs and develop tailored solutions.

Job Description:

We are seeking an experienced High-Level Operations Manager to join our business management and operations team. The successful candidate will be responsible for providing day-to-day line management of a team of Administrative Assistants, ensuring the highest level of service to our clients, both internal and external.

Key Responsibilities:

  • Collaborate with the Administrative Services Senior Manager to continuously improve quality, morale, knowledge, development, and teamwork of the EA/AA team
  • Act as a liaison between assistants and their partners, facilitating effective communication and support relationships
  • Understand customer needs to manage resources and establish effective support relationships
  • Cultivate relationships with Project Leads, building credibility and being a resource when needed
  • Manage misalignments on expectations with the team and their supported parties, resolving issues in a timely manner
  • Assist with day-to-day operations, ensuring smooth execution of administrative tasks, such as scheduling, timesheets, and expense management
  • Provide continuous feedback and coaching/training of the AA team, partnering with the ASM and customers
  • Participate in evaluating and managing performance, including mid-year and year-end reviews
  • Serve as a role model to the EA/AA team, providing support and encouragement
  • Assist with recruiting, onboarding, and training new team members
  • Contribute to developing policies, programs, and initiatives
  • Lead special projects as needed for the ASM and Business Services Manager

Requirements:

  • Bachelor's degree required with 3-5 years of experience in a professional services environment
  • 2 years of experience preferred
  • Demonstrated leadership and customer service experience
  • Excellent communication skills, both verbal and written

You'll Work With:

The business management and operations team at Boston Consulting Group ensures seamless operations, allowing us to deliver exceptional results for our clients. We work collaboratively across different departments to drive success and excellence in everything we do.



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