Network Operations Center Technician I: High-Level Network Support Specialist

hace 1 semana


San José, San José, Costa Rica Syniverse A tiempo completo

About Syniverse

Syniverse is the world's most connected company, driving innovation and leading the way in global connectivity. With a strong focus on intelligent technology solutions, we strive to empower our customers and partners worldwide.

Compensation Package

We offer an attractive compensation package, including a competitive estimated salary of $80,000 - $100,000 per year, based on location and experience, plus additional benefits such as flexible/remote work opportunities and a leadership team committed to fostering an inclusive and collaborative organizational culture.

Job Summary

The Network Operations Center (NOC) Technician I is responsible for providing high-level network support and Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for delivering resolution with a sense of urgency and in accordance with defined service level agreements.

Main Responsibilities

  • Work as single point of contact for all customer communications and escalations, ensuring optimal network performance through monitoring of traffic, performance, and configuration.
  • Analyze, report, and act upon/resolve alerts generated by internal surveillance tools.
  • Act as first line of contact for all Trouble Ticket issues and maintain shift logs.
  • Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within SLA requirements.
  • Conduct proper maintenance of systems and ensure compliance with security, safety, and environmental guidelines.
  • Troubleshoot and isolate incidents with vendors and service providers, escalating according to Syniverse NOC processes.
  • Work closely with Tier-II counterparts to resolve and close events/incidents.
  • Provide input to shift reports and coordinate handover of incomplete activities to the oncoming shift.

Requirements

  • Minimum of 2 years' experience in a 24 x 7 x 365 Network Operations Center environment.
  • Networking and Application Certifications from an accredited Trade School or Academy.
  • Minimum of one or more of the following: Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification.

Why Choose Syniverse?

At Syniverse, we value diversity, equity, and inclusion among our employees, recognizing it as crucial to our success as a global company. We strive to recruit, develop, and retain talented individuals who want to help us connect the world and make a meaningful impact.



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