Global Network Operations Center Engineer

hace 4 semanas


San José, San José, Costa Rica Damovo A tiempo completo

Job Title: Global Network Operations Center Engineer

Job Summary: We are seeking an experienced L2 Cisco Voice Engineer to join our Global Network Operations Center team in Costa Rica. As a key member of our operations team, you will be responsible for maintaining installed Cisco voice systems in a global environment across multiple accounts.

Key Responsibilities:

  • Provide 2nd level operations support of Cisco voice networks
  • Lead UC and telephony system maintenance checks
  • Diagnose and resolve complex software, hardware, and usage issues
  • Ensure incidents, service requests, and maintenance tasks are managed within customer SLAs

Requirements:

  • 1-3 years' engineering experience working within an ICT environment supporting Cisco voice solutions
  • Adaptable working approach with a clear focus on customer service
  • Strong communications and interpersonal skills
  • CCNA Routing and Switching certification with working knowledge
  • Experience with Cisco's voice solutions, including CUCM 8.x or above, CUBE, CME, GWs, and SBCs

About Damovo: We are a global leader in IT services and solutions, offering a collaborative and innovative work environment. Our employees have the freedom and opportunity to realize their own ideas, and we are committed to providing professional development opportunities and career growth.



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