Global Network Operations Center Engineer
hace 4 semanas
Job Title: Global Network Operations Center Engineer
Job Summary: We are seeking an experienced L2 Cisco Voice Engineer to join our Global Network Operations Center team in Costa Rica. As a key member of our operations team, you will be responsible for maintaining installed Cisco voice systems in a global environment across multiple accounts.
Key Responsibilities:
- Provide 2nd level operations support of Cisco voice networks
- Lead UC and telephony system maintenance checks
- Diagnose and resolve complex software, hardware, and usage issues
- Ensure incidents, service requests, and maintenance tasks are managed within customer SLAs
Requirements:
- 1-3 years' engineering experience working within an ICT environment supporting Cisco voice solutions
- Adaptable working approach with a clear focus on customer service
- Strong communications and interpersonal skills
- CCNA Routing and Switching certification with working knowledge
- Experience with Cisco's voice solutions, including CUCM 8.x or above, CUBE, CME, GWs, and SBCs
About Damovo: We are a global leader in IT services and solutions, offering a collaborative and innovative work environment. Our employees have the freedom and opportunity to realize their own ideas, and we are committed to providing professional development opportunities and career growth.
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