Global Network Operations Center Engineer
hace 2 semanas
Damovo is seeking an experienced L2 Cisco Voice Engineer to join our Global Network Operations Center team in Costa Rica. As a key member of our operations team, you will be responsible for maintaining installed Cisco voice systems in a global environment across multiple accounts.
Key Responsibilities- Provide 2nd level operations support of Cisco voice networks, including incident and change management for customers worldwide.
- Respond to engineering incidents/trouble tickets and lead UC and telephony system maintenance checks.
- Diagnose and resolve complex software, hardware, and usage issues.
- Ensure incidents, service requests, and maintenance tasks are managed within customer SLAs.
- 1-3 years' experience in an ICT environment supporting Cisco voice solutions.
- Adaptable working approach with a focus on customer service and a 'will-do' attitude.
- Creative problem-solving skills and strong communications and interpersonal skills.
- Ability to manage inputs from multiple disciplines and agree on delivery programs.
- Excellent verbal and written English.
- CCNA Routing and Switching certification with working knowledge.
- CCNA Collaboration certification required.
- Experience with Cisco's voice solutions, including CUCM 8.x or above, CUBE, CME, GWs, and SBCs.
- Knowledge of audio codes SBCs and Genesys Cloud Solution is advantageous.
- Opportunity to work with a global leader in IT services and solutions.
- Collaborative and innovative work environment.
- Professional development opportunities and career growth.
- Flexible working arrangements.
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