Network Operations Center Specialist

hace 4 semanas


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is a world-class leader in connectivity solutions. Our mission is to connect the world, and we're looking for talented individuals to join our team.

Job Summary

The Network Operations Center (NOC) Technician is responsible for providing Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.

Key Responsibilities

  • Work as single point of contact for all customer communications and escalations.
  • Monitor traffic, performance, and configuration to ensure the performance of the network.
  • Analyze, report, and act upon/resolve alerts generated by internal surveillance tools.
  • Act as first line of contact for all Trouble Ticket issues and maintain shift logs.
  • Provide follow-up on change requests, incidents/Break-fixes, and perform other scheduled activities within SLA requirements.
  • Conduct proper maintenance of systems and ensure compliance with security, safety, and environmental guidelines.
  • Troubleshoot and isolate incidents with vendors and service providers, escalating according to Syniverse NOC processes.
  • Work closely with Tier-II counterparts to resolve and close events/incidents.
  • Provide input to shift reports and coordinate handover of incomplete activities to the oncoming shift.

Requirements

  • Minimum of 2 years in a 24 x 7 x 365 in a Network Operations Center environment.
  • Networking and Application Certifications from an accredited Trade School or Academy.
  • Minimum of one or more of the following: Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification.

Additional Requirements

  • Use of the English language in verbal and written communications is a requirement for this position.
  • Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours.
  • Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.


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