Network Operations Center Technician I

hace 2 meses

San José, San José, Costa Rica Syniverse A tiempo completo
About the Role

Syniverse is seeking a highly skilled Network Operations Center (NOC) Technician I to join our team. As a key member of our NOC team, you will be responsible for providing Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services.

Key Responsibilities
  • Work as single point of contact for all customer communications and escalations, ensuring the performance of the network through monitoring of traffic, performance, and configuration.
  • Analyze, report, and act upon/resolve alerts generated by internal surveillance tools.
  • Act as first line of contact for all Trouble Ticket issues, and maintain shift logs.
  • Provide follow-up on change requests, incidents/Break-fixes, and perform other scheduled activities within SLA requirements.
  • Conduct proper maintenance of systems and ensure compliance with security, safety, and environmental guidelines.
  • Troubleshoot and isolate incidents with vendors and service providers, escalating according to Syniverse NOC processes.
  • Work closely with Tier-II counterparts to resolve and close events/incidents.
  • Provide input to shift reports and coordinate handover of incomplete activities to the oncoming shift.
  • Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools (HP Network Node Manager, NetCool), and customer applications and components associated with each application.
  • Use IT Standard Operating Procedures (SOP), Work Instructions (WI), and Server support documentation for the Network Operations Center (NOC).
Requirements
  • Minimum of 2 years in a 24 x 7 x 365 in a Network Operations Center environment.
  • Networking and Application Certifications from an accredited Trade School or Academy.
  • Minimum of one or more of the following: Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification.
  • Use of the English language in verbal and written communications is a requirement for this position.
  • Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours.
  • Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.
About Syniverse

Syniverse is the world's most connected company, working with some of the world's most recognized brands. We believe in leading the world forward, and we're committed to fostering an inclusive, collaborative, and transparent organizational culture.

We offer a competitive total compensation, flexible/remote work, and a leadership team committed to our employees' success. At Syniverse, connectedness is at the core of our business, and we believe diversity, equity, and inclusion among our employees is crucial to our success as a global company.

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