Erc Team Manager

1+ years of related contact center management experience- 2+ years or more people management experience- Bachelor's degree or advanced college education- Experience working in a contact center environment- Experience conducting interviews and making effective hiring decisions- Demonstrated customer service and communication skills, both verbal and in...

Job OverviewWe are seeking a highly skilled ERC Team Manager to join our team at Amzn Support Srvcs Costa Rica. As an ERC Team Manager, you will be responsible for leading and developing a team of 15-25 associates, responsible for the overall direction, performance management, coordination and evaluation of the team.The ideal candidate will have 3-5 years of...

Bachelor's degree or 3+ years Amazon experience, or 5+ years equivalent work experience- 3+ years as manager in contact center experience in a corporate environment or similar frontline operation- 3+ years HR experience (HR Specialist preferred)- Proficient in English, both verbal and writtenJob summaryJoin Amazon's HR team and help make a difference for all...

2+ years of ERC Amazon experience- Currently in an L4 position- Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or...

Customer service industry experience (at least 6 months).- Microsoft Office Proficiency (Word, Excel, Outlook).- Experience dealing with customers and use of empathy skills- Fluent communication and writing skills in English (85%).- Schedule flexibility (as we support a 24x7 operations).- Ability to manage confidential and sensitive employee information and...

Italian and English native or C1 proficiency- 2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience.- Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).- Bachelor's degree or advanced college education in a related field...

Job SummaryAn ERC Team Manager is sought to join Amazon's HR team, responsible for driving process improvement and motivating a team of associates. The successful candidate will have a relentless desire to analyze systemic issues and implement solutions to challenging problems.About the RoleThis role sets the vision, direction, and culture of their teams by...

About the JobAmzn Support Srvcs Costa Rica is seeking a highly experienced ERC Team Manager to join our team. The successful candidate will have a strong background in project management, customer service, and human resources, with 3-5 years of related experience.The ERC Team Manager will be responsible for leading and developing a team of 15-25 associates,...

About the RoleAs a ERC Team Lead - Leave Disability Accommodation with Amzn Support Srvcs Costa Rica, you will play a critical role in driving customer satisfaction and delivering exceptional results. Your primary responsibility will be to lead a high-performing team of Support Associates who specialize in handling leave, disability, and...

Fluency in Spanish & English.- HR experience or 2+ years of Amazon experience- Computer literacy (Excel, Work, PowerPoint, Outlook).- Ability to work in international teams where team members are in different locations and belong to different cultures.- Excellent verbal and written communication skills- Must be complying with quality and productivity...

Why This Role MattersThis position is critical to the success of our ERC team, as it enables us to deliver high-quality HR services to our customers. As an ERC Sr. Admin, you will have the opportunity to make a meaningful impact on our business outcomes and contribute to the growth and development of our team members.Requirements and Qualifications3+ years...

Job DescriptionWe are currently looking for an ERC Team Manager to join our team at Amzn Support Srvcs Costa Rica.The ERC Team Manager will be responsible for leading and developing a team of 15-25 associates, responsible for the overall direction, performance management, coordination and evaluation of the team.The ideal candidate will have a strong...

Join Our Distributed Team as an Engineering ManagerWe are seeking an experienced engineering manager to join our distributed team at Canonical and contribute to the growth and success of our open source projects, including Launchpad.This role offers a unique opportunity to work with a talented team of engineers, develop your leadership skills, and make a...

Job SummaryThe Amzn Support Srvcs Costa Rica ERC team provides a variety of HR services via phone, case management, chat, and web-based self-service. As an ERC Sr. Admin, you will play a critical role in customer issue resolution, as well as the continuous learning and improvement of the larger ERC organization.Key ResponsibilitiesTake employee calls, cases,...

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1 year of experience managing a team of at least 15 employees- Ability to maintain strict confidentiality regarding compensation, benefits and employee issues.- Advanced working knowledge of MS Office (specifically MS Excel).- Excellent verbal and written communication skills (English/Spanish proficiency).- Scheduled flexibility is a must, either to work...

Job Summary:We are seeking an experienced Operations Manager to lead our EMEA & APAC ERC Corporate Support Operations team. The successful candidate will be responsible for driving continuous innovation and creating a working environment that attracts and retains top talent.Key Responsibilities:Manage a team of frontline associates (HR Specialists) and an...

1996In this year Sandoz initiated the world's first biosimilar development program.Over 20 years of experience in biosimilar development have equipped us with extensive knowledge and world-class expertise and capabilities in the development, manufacturing and commercialization of biosimilar medicines to the healthcare community and patients worldwide.This...

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