Customer Experience Analyst
hace 12 horas
We are seeking an exceptional analyst who is passionate about the Customer Experience, thinks/acts globally, has the ability to contribute major new innovations in the industry, and is a strong communicator and networker to build successful working relationships not only within his own site but across the EU network.
Primary Job Functions- Create and accurately maintain CSA shift schedules ensuring that shifts are optimally planned to meet the sites short term forecast requirements and SLs (Service Levels)
- Monitoring actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls, Cross skill support, shrinkage, shift changes to improve service levels
- Effectively plan and monitor CSA adherence to assigned schedule
The Workflow Analyst will be able to demonstrate exceptional customer experience, a high level of dedication, enthusiasm and motivation, and an ability to manage communication and relations with multiple stakeholders including but not limited to Site Operations, Capacity planning teams, Facilities team like IT and Transportation, HR and ERC (Employee Resource Center) team, Training team and workflow teams from other Internal and Outsourcing sites.
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Ejecutivo De Ventas Estratégico
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Ejecutivo De Ventas
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Gerente De Desarrollo De Cuentas
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IT Service Desk Analyst
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Customer Experience Strategist
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Consultor Senior De Marketing
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Customer Experience Operations Analyst
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Customer Experience Engineer
hace 7 días
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Customer Experience Strategist
hace 5 días
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Customer Experience Designer
hace 1 día
San José, San José, Costa Rica Nokia A tiempo completoWe are seeking a skilled Customer Solutions Architect to join our team at Nokia, driving innovation and technology leadership across mobile, fixed, and cloud networks.The successful candidate will be responsible for developing customer solution architecture in dedicated areas of competence, proposing products in customer solutions, and maintaining knowledge...
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Customer Experience Specialist
hace 5 días
San José, San José, Costa Rica Infotree Global Solutions A tiempo completoCompany OverviewWe are a leading provider of global solutions, committed to delivering exceptional customer experiences. At Infotree Global Solutions, we understand the importance of building strong relationships with our clients.Job DescriptionIn this role, you will be responsible for ensuring Service Level Agreement (SLA) compliance and process adherence...
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Customer Experience Specialist
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Customer Experience Director
hace 5 días
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Customer Experience Engineer
hace 2 días
San José, San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft Corporation is dedicated to creating life-changing innovations that impact billions of lives worldwide. The company's ambition is to be known as a customer experience company, ensuring its mission to empower every person and organization is enabled by delighting customers and consistently exceeding their expectations.The Microsoft Customer...
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Customer Experience Engineer
hace 7 días
San José, San José, Costa Rica Microsoft A tiempo completoAs a Technical Support Engineer at Microsoft, you will play a vital role in delivering exceptional customer experiences by resolving complex technical issues. Our Customer Experience and Success (CEnS) organization is dedicated to designing and implementing an end-to-end customer experience that meets our customers' evolving needs.We are seeking a highly...
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Customer Service and Data Analyst
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Customer Experience Advisor
hace 12 horas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is dedicated to delivering exceptional customer experiences that empower individuals and organizations worldwide. Our Customer Experience and Success (CEnS) organization is pivotal in achieving this vision, driving the strategy, design, and implementation of our end-to-end customer experience. As a Customer Experience Advisor, you'll work closely...
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Customer Experience Engineer
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Customer Experience Leader
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Customer Experience Specialist
hace 5 días
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