Artificial Intelligence Team Manager, Global Ops
hace 9 horas
Amazon is a multi-national technology company and being proficient in English is a required qualification.
CVs must be submitted in English as our recruitment team works in several jurisdictions.
- 2+ years of experience as Team Manager/Lead in corporate environments, managing teams of a minimum of 12 individuals.
- 1+ years of experience in internal and external stakeholder management.
- Working experience managing teams virtually/remotely.
- Advanced MS Excel expertise.
- C1 English proficiency (advanced).
Job summary
This is a position based in Costa Rica and does not offer relocation benefits.
Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
Amazon Global Ops Artificial Intelligence (GO AI) is a team that remotely handles stowing activities in the Fulfillment Centers globally.
Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.
When a product is placed into a particular location, this activity is recorded and is sent to the AVOC team for verification.
GO AI associates would watch this video and verify /mark the location of product through a tool.
This process helps in maintaining the stow quality at the fulfillment center.
Amazon Global Ops Artificial Intelligence (GO AI) Team Manager
As a front line Manager of 20-25 associates, the Manager will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals.
Other responsibilities include interviewing, performance management and employee engagement.
Key job responsibilities
Job Description Responsibilities include, but are not limited to:
- Lead, develop and motivate a team of 20-25 associates through 1:1s, behavioral and customer-handling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goals.
- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
- File and track tickets, following up on blocks to productivity
- Provide regular, formal & informal feedback to up to 40 data associates (direct reports).
- Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean.
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies.
- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
- Represent the Voice of the Customer / associate during Gemba walks, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Demonstrates strong interest in hiring and developing people in their respective roles.
Prior applying, please consider the following:
- This is not a virtual position.
Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home.
However, once our company provides clearance, you will be required to continue working from our SJO19 building, located in the America Free Zone (AFZ), Cariari, Heredia.
- Our production schedules for front-line Team Managers are assigned based on business needs and organizational demands to meet global standards.
Night and "graveyard" shifts are not available at this time.
In addition, if selected for this role, you will be required to work at least one weekend day and/or holidays.
This job requires schedule flexibility which includes but not limited to working weekends and/or holidays.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- Bachelor's degree completed in any field.
- Experience with data mining tools such as: SQL, SAS, SPSS, R.
- Lean Six Sigma Yellow/Green belt.
- PMP certified.
-
Team Manager, Global Ops Artificial Intelligence
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of experience as Team Lead/Supervisor/Manager of 15+ individuals in corporate environments.- 1+ years of experience in internal and external customer &...
-
Artificial Intelligence Group Manager, Global Ops
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree related to Business Administration, Engineering industries.- 5+ years of experience as Front-line Manager/Lead in corporate environments (and/or) 2+ years of experience as Group Manager leading and developing front-line managers- 2+ years of experience in internal and external stakeholder, performance and escalation management.- Advanced MS...
-
Artificial Intelligence Group Manager, Global Ops
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic Qualifications:According to Amazon Temporary Role Policy: Acting roles are restricted to applicants from the same organization (GO AI).Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's...
-
Business Intelligence Engineer, Global Ops
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - 2+ years of work experience as Business Analyst, Business Intelligence Engineer, or similar tech roles. - 1+ year(s) of experience with statistical analysis,...
-
Artificial Intelligence Associate
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School Diploma.- B1+ English proficiency.- 6+ months of working experience in corporate environments (AND/OR) university volunteering, internship or...
-
Global Artificial Intelligence Associate
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School diploma.- 6+ months of working experience in corporate environments (AND/OR) volunteering, TCU, internship or university professional practice.- B1...
-
Global Artificial Intelligence Associate
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School diploma.- 6+ months of working experience in corporate environments (AND/OR) volunteering, TCU, internship or university professional practice.- B1...
-
Artificial Intelligence Associate
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School Diploma.- A2 English proficiency or higher.- 6+ months of working experience in corporate environments (AND/OR) university volunteering, internship or...
-
Artificial Intelligence Engineering Lead
hace 4 días
San José, San José, Costa Rica Encora A tiempo completoAbout Encora: We are a global company that offers Software and Digital Engineering solutions with over 9000 professionals around the world. Our technology practices include Cloud Services, Product Engineering, Data Science and Engineering, Digital Experience, DevOps, Cybersecurity, Quality Engineering, among others.Our Technology Stack:Cloud ServicesProduct...
-
Artificial Intelligence Solutions Architect
hace 5 días
San José, San José, Costa Rica Encora A tiempo completoJob OverviewWe are seeking an experienced Artificial Intelligence Solutions Architect to join our team at Encora.As a seasoned professional, you will be responsible for designing and developing cutting-edge AI solutions that drive business growth and innovation.About the RoleThis is an exciting opportunity to leverage your technical expertise and leadership...
-
Project Manager, Global Marketing
hace 15 horas
San José, Costa Rica The Coca-Cola Company A tiempo completo**NOTE**:this posting is for 2 openings across the Global Category teams- ** Project Manager, Global Category - Nutrition**- ** Project Manager, Global Category - Emerging****OVERVIEW**The Global Marketing team is looking for dynamic Project Managers to orchestrate critical projects across the team while accelerating new ways of working.This role will work...
-
Manager Risk Intelligence, Fori
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoB.A.or B.S.in accounting or related field.- 7+ years of relevant accounting, audit, or similar field.Job summaryAmazon seeks a Risk Manager for its Finance Operations Risks Intelligence (FORI) team.FORI provides controllership across Finance Operations and non-integrated subsidiaries through inspections or audits of controls and processes.Finance Operations...
-
Business Intelligence Project Manager
hace 9 horas
San José, Costa Rica Cornerstone Building Brands A tiempo completo**Business Intelligence Project Manager**The BI Project Manager is responsible for delivery of project management deliverables and artifacts in alignment with corporate strategy, ensuring compliance with appropriate enterprise governance, and performing project and program management functions to ensure project scope alignment and benefits realization.This...
-
Business Intelligence Developer Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoCompany OverviewSgf Global is a forward-thinking organization that continuously strives to improve consumer experiences. Our mission is to push the boundaries of innovation and excellence in the industry. About the RoleWe are seeking an exceptional Business Intelligence Developer Specialist to join our team. As a key member of our IT...
-
Global Leadership Professional
hace 19 horas
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Company Overview**At IBM, work is more than a job - it's a calling. We're a diverse team of innovators and problem solvers, working together to help our clients achieve success and build collaborative work environments for IBMers.We pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain, and we're committed...
-
San José, San José, Costa Rica Pfizer A tiempo completoJob OverviewPfizer Digital's Artificial Intelligence, Data, and Analytics organization (AIDA) is a hub of innovation that brings together scientific, clinical, and commercial domains through engineering, data science, and analytics.As the Artificial Intelligence and Data Analytics landscape continues to evolve, we are seeking an experienced leader to drive...
-
San José, Costa Rica Cornerstone Building Brands A tiempo completo**Our commitment to Diversity, Equality and Inclusion**: Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. **Job description**: The...
-
Risk Intelligence Analyst
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo3-5 years experience conducting intelligence analysis, or risk/Law Enforcement investigations- Clear mental model on identifying, tracking, and mitigating risks.- Strong verbal communication- Ability to deal with high levels of ambiguity and operate with mínimal guidance from Leadership- Ability to manage through influence- Strong critical thinker with...
-
Strategic Global Project Manager
hace 19 horas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoCompany OverviewPalo Alto Networks is a cybersecurity leader that's changing the nature of work. Our company culture values innovation, disruption, and shaping the future of cybersecurity.We're committed to empowering our employees with FLEXWORK, an approach to how we work that enables flexibility, learning, and leadership opportunities.Job DescriptionThis...
-
Business Intelligence Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**About Us**Sgf Global is a dynamic organization that values innovation and excellence in all aspects of our operations.We are seeking a highly skilled Business Intelligence Specialist to join our team.**Job Summary**The ideal candidate will have extensive experience in data collection, analysis, and visualization. They will be responsible for assisting...