Global Leadership Professional

hace 10 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

**Company Overview**

At IBM, work is more than a job - it's a calling. We're a diverse team of innovators and problem solvers, working together to help our clients achieve success and build collaborative work environments for IBMers.

We pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain, and we're committed to creating a diverse environment where everyone can thrive.

**Job Description**

The Global Administrator Manager will be responsible for leading a team of Executive Administrative Assistants, providing executive assistant support to North America and Costa Rica-based IBM executives.

This role includes full responsibility for all personnel matters, such as workforce planning and guidance/coaching of staff to ensure that business objectives and client requirements are met.

In this position, you will effectively manage business operations, handle internal client escalations, identify issues, and implement actions that will result in high client satisfaction.

You will also build a business relationship with the IBM Executives assisted by the team under your leadership, making you accountable for an average of 150 clients and their satisfaction with the GA service.

Additionally, this role requires strong organizational, multitasking, and decision-making skills, as well as the ability to motivate and coach new employees.

**Required Skills and Qualifications**

To succeed in this role, you will need:

  • A minimum of 2 years of work experience in Leadership roles (People Manager)
  • Organizational, multitasking, and decision-making skills
  • Able to motivate and coach new employees
  • Detail Oriented
  • Excellent Customer Service Skills
  • Ability to communicate effectively
  • Advanced English skills
  • Experience managing client escalations
  • Project Management skills

**Benefits**

As an IBMer, you'll have access to a range of benefits, including:

  • A competitive salary
  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment

**About IBM**

IBM is a global technology and consulting company, with a rich history of innovation and a commitment to helping our clients solve some of the world's most complex problems.



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