Artificial Intelligence Group Manager, Global Ops

hace 9 horas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Basic Qualifications:
According to Amazon Temporary Role Policy: Acting roles are restricted to applicants from the same organization (GO AI).
Amazon is a multi-national technology company and being proficient in English is a required qualification.
CVs must be submitted in English as our recruitment team works in several jurisdictions.
- University bachelor's degree in process or concluded in any field.
- 18+ months of team management experience in Fulfillment Center machine learning activities; leading teams of at least 20 individuals.
- 3+ years of experience as Front-line Manager/Lead/Supervisor in corporate environments; leading teams of at least 20 individuals.
- 1+ year(s) of experience in internal and external customer and stakeholder management.
- Proficient in MS Office tools knowledge.
- C1 English proficiency (advanced).
Job summary

Global Ops Artificial Intelligence (GO AI) currently handles remote resolution of technologies that employ machine learning.
Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.
GO AI collaborates with different groups and initiatives within amazon to assess and review different internal operation procedures.
Our organization uses high technology to lend service, and make sure the accuracy within our processes is kept at a high bar, and reduce defects within Amazon's operations.
GO AI is the spear that pushes through new initiatives aiming to keep operational excellence within Amazon.
GO AI Group Manager

The number one priority for this role is to ensure that associates are supported to deliver quality and efficiency toward the machine learning annotation.
The role will require you to ensure your front line manager priorities remain focused on supporting their associates.
To enable front line managers to focus on supporting their people, you will oversee the operational delivery of the teams you lead.
Key job responsibilities

Job Description Responsibilities include, but are not limited to:

- Direct supervisory responsibility of a team of 120 to 140 members and will be managing associates and frontline managers.
- Lead a core group of high achieving shift managers and associates to maximize their team's output and ability to meet exacting targets within a very fast-paced/time-critical and demanding environment.
- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction.
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/ Kaizen initiatives as required.
- People management i.e.
appraisal, training and mentoring talent to grow within organization & control attrition
- Monitoring real time service levels and schedule adherence, and holding the team accountable responsible for meeting and exceeding performance targets for the team
- Nurture a culture within the team that consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets.
- Ability to manage external and internal stakeholders

This is NOT a virtual position.
Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home.
However, once our company provides clearance, you will be required to continue working from our SJO16 building, located in the America Free Zone (AFZ), Cariari, Heredia.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Preferred Qualifications:

- Working experience leading, coaching, and developing front-line managers.
- Master's degree in process or concluded in a related Business Administration, Industrial Engineering industry.
- Experience with data mining tools such as: SQL, SAS, SPSS, R.
- Lean Six Sigma Green/Black belt certified
- PMP certified.



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree related to Business Administration, Engineering industries.- 5+ years of experience as Front-line Manager/Lead in corporate environments (and/or) 2+ years of experience as Group Manager leading and developing front-line managers- 2+ years of experience in internal and external stakeholder, performance and escalation management.- Advanced MS...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of experience as Team Lead/Supervisor/Manager of 15+ individuals in corporate environments.- 1+ years of experience in internal and external customer &...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of experience as Team Manager/Lead in corporate environments, managing teams of a minimum of 12 individuals.- 1+ years of experience in internal and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - 2+ years of work experience as Business Analyst, Business Intelligence Engineer, or similar tech roles. - 1+ year(s) of experience with statistical analysis,...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School Diploma.- B1+ English proficiency.- 6+ months of working experience in corporate environments (AND/OR) university volunteering, internship or...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School diploma.- 6+ months of working experience in corporate environments (AND/OR) volunteering, TCU, internship or university professional practice.- B1...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School diploma.- 6+ months of working experience in corporate environments (AND/OR) volunteering, TCU, internship or university professional practice.- B1...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School Diploma.- A2 English proficiency or higher.- 6+ months of working experience in corporate environments (AND/OR) university volunteering, internship or...


  • San José, San José, Costa Rica Encora A tiempo completo

    About Encora: We are a global company that offers Software and Digital Engineering solutions with over 9000 professionals around the world. Our technology practices include Cloud Services, Product Engineering, Data Science and Engineering, Digital Experience, DevOps, Cybersecurity, Quality Engineering, among others.Our Technology Stack:Cloud ServicesProduct...


  • San José, San José, Costa Rica Encora A tiempo completo

    Job OverviewWe are seeking an experienced Artificial Intelligence Solutions Architect to join our team at Encora.As a seasoned professional, you will be responsible for designing and developing cutting-edge AI solutions that drive business growth and innovation.About the RoleThis is an exciting opportunity to leverage your technical expertise and leadership...


  • San José, Costa Rica The Coca-Cola Company A tiempo completo

    **NOTE**:this posting is for 2 openings across the Global Category teams- ** Project Manager, Global Category - Nutrition**- ** Project Manager, Global Category - Emerging****OVERVIEW**The Global Marketing team is looking for dynamic Project Managers to orchestrate critical projects across the team while accelerating new ways of working.This role will work...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    B.A.or B.S.in accounting or related field.- 7+ years of relevant accounting, audit, or similar field.Job summaryAmazon seeks a Risk Manager for its Finance Operations Risks Intelligence (FORI) team.FORI provides controllership across Finance Operations and non-integrated subsidiaries through inspections or audits of controls and processes.Finance Operations...


  • San José, Costa Rica Cornerstone Building Brands A tiempo completo

    **Business Intelligence Project Manager**The BI Project Manager is responsible for delivery of project management deliverables and artifacts in alignment with corporate strategy, ensuring compliance with appropriate enterprise governance, and performing project and program management functions to ensure project scope alignment and benefits realization.This...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

        Company OverviewSgf Global is a forward-thinking organization that continuously strives to improve consumer experiences. Our mission is to push the boundaries of innovation and excellence in the industry.    About the RoleWe are seeking an exceptional Business Intelligence Developer Specialist to join our team. As a key member of our IT...


  • San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**:As a key member of the Global External Relations & Events team, the Global Marketing Events Analytics Manager will participate in generating insight on BCG's events portfolio through optimised data quality.You will work with the Global External & Events Analytics Director and collaborate closely with a wide group of peers and senior...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company OverviewPalo Alto Networks is a cybersecurity leader that's changing the nature of work. Our company culture values innovation, disruption, and shaping the future of cybersecurity.We're committed to empowering our employees with FLEXWORK, an approach to how we work that enables flexibility, learning, and leadership opportunities.Job DescriptionThis...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 3+ years of experience in Human Resources or Shared Services.- 5+ years of experience as Front-line Manager/Lead/Supervisor...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Company Overview**At IBM, work is more than a job - it's a calling. We're a diverse team of innovators and problem solvers, working together to help our clients achieve success and build collaborative work environments for IBMers.We pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain, and we're committed...


  • San José, Costa Rica Intel A tiempo completo

    In this role, you will be part of Assembly Test Manufacturing Logistics (ATML) Transportation Operation (TO) with primary focus to support Costa Rica site as the Transportation Commodity Manager.You will be accountable to manage Transportation Operations primarily for Costa Rica/US region and across ATML sites by leveraging suppliers in meeting all required...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job OverviewPfizer is seeking a seasoned Global Process Excellence Manager to join its Global Business Services (GBS) and Transformation group. This role will enable a best-in-class employee experience by providing experience design and process optimization expertise to a team responsible for global core HR administration processes design and implementation.