Global Client Resolution Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Overview

As a Duty Manager at IBM, you will play a crucial role in ensuring the success of our clients by resolving complex technical and non-technical issues. This position requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities

  • Manage escalations and ensure timely resolution of client issues.
  • Communicate effectively with technical specialists, service delivery managers, and executives to drive exceptional outcomes for clients.
  • Maintain accurate records of client interactions and case updates.
  • Participate in special projects as needed to support business objectives.

Requirements

  • At least 2 years' experience in problem management, technical support, or escalations.
  • Excellent communication and organizational skills.
  • Ability to work flexible hours, including weekends.

About Us

IBM is a global leader in innovation, empowering clients to transform their businesses through advanced technologies and services. Our team of experts works tirelessly to deliver cutting-edge solutions that meet the evolving needs of our clients.



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