Senior Delinquency Resolution Specialist

hace 12 horas


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

In this Senior Delinquency Resolution Specialist position, you will play a critical role in resolving complex delinquent account issues. Your ability to analyze data, develop effective solutions, and implement action plans will drive timely resolution of delinquencies.

Your responsibilities will include negotiating with customers, advising on overdue bill collections, and taking necessary steps to recover payments. You will also identify and solve complex problems with little or no precedent, making decisions based on your experience and insights.

You will be involved in various aspects of collections management, including month-end closing activities, updating SOP collections, coordinating billing disputes resolutions, and driving collection calls with sales leaders. Your success will contribute to our team's performance and overall efficiency.

To succeed in this role, you will need 5 years of experience in collections as a senior or team lead, vocational training, internships, or equivalent experience in F&A areas. Proficiency in Excel (90%) and fluency in English and Spanish are also essential.



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