Incident Resolution Professional

hace 4 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Responsibilities:

Our Technical Support Specialists are responsible for the following key responsibilities:

  • Providing exceptional customer service and resolving technical issues promptly.
  • Managing and prioritizing multiple incidents, requests, problems, and knowledge base articles efficiently.
  • Elevating unresolved queries to the next level of support, ensuring seamless escalation processes.
  • Maintaining accurate records and documentation, adhering to industry standards.
  • Recommending process improvements and modifications to enhance incident resolution capabilities.
  • Staying up-to-date with product offerings, current support policies, and delivery methods to provide informed assistance.

Requirements:

To succeed as a Technical Support Specialist at Auxis, you must possess the following requirements:

  • Excellent English-Spanish language proficiency (B2+ or higher) for oral and written communication.
  • 1-2 years of technical support experience, with a strong foundation in IT frameworks like ITIL.
  • Proficiency in Active Directory, Exchange, Office 365, VPN, network-shared printers, and drives.
  • Able to work flexible schedules based on account needs and demands.
  • High School diploma required.
  • Excellent communication and interpersonal skills.


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