Incident Resolution Professional
hace 4 días
Job Responsibilities:
Our Technical Support Specialists are responsible for the following key responsibilities:
- Providing exceptional customer service and resolving technical issues promptly.
- Managing and prioritizing multiple incidents, requests, problems, and knowledge base articles efficiently.
- Elevating unresolved queries to the next level of support, ensuring seamless escalation processes.
- Maintaining accurate records and documentation, adhering to industry standards.
- Recommending process improvements and modifications to enhance incident resolution capabilities.
- Staying up-to-date with product offerings, current support policies, and delivery methods to provide informed assistance.
Requirements:
To succeed as a Technical Support Specialist at Auxis, you must possess the following requirements:
- Excellent English-Spanish language proficiency (B2+ or higher) for oral and written communication.
- 1-2 years of technical support experience, with a strong foundation in IT frameworks like ITIL.
- Proficiency in Active Directory, Exchange, Office 365, VPN, network-shared printers, and drives.
- Able to work flexible schedules based on account needs and demands.
- High School diploma required.
- Excellent communication and interpersonal skills.
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