Incident Management Analyst

hace 2 semanas

Heredia, Costa Rica Citi A tiempo completo

The Genesis SPIRT Incident Management Analyst is a developing professional role.
Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
Interprets data and makes recommendations.
Researches and interprets factual information.
Identifies inconsistencies in data or results, defines business issues and formulates recommendations on procedures or practices.
Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
Good understanding of how the team interacts with others in accomplishing the objectives of the area.
Develops working knowledge of industry practices and standards.
Limited but direct impact on the business through the quality of the tasks/services provided.
Impact of the job holder is restricted to own team.
**Responsibilities**:

- Take responsibility to ensure issues reported are properly routed and followed up with the correct resolver teams.
- Ability to lead forums for root cause analysis and issue resolution with various groups.
- Manages implementation of procedures and development report.
- Communicate with Seniors the status of the incident management process.
- Escalates problems or issues relating to transactions, processes, reports or, procedures as appropriate.
- Utilizes understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact on own area.
- Applies understanding of how the team and area integrate with others in accomplishing objectives.
- Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
- Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
- Has limited but direct impact on the business through quality of activities provided.
Has impact on team and closely related teams.
**Qualifications**:

- Up to 2 years of experience in customer service, incident management roles or finance related roles.
(combination of education/experience).
- Intermediate/advanced English - be able to speak fluently
- Bachelor's/University degree or equivalent experience
- **Job Family Group**:
Finance
- **Job Family**:
Financial Accounting
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

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