Service Management Senior Specialist

**Job Description:**We are looking for a Service Management Senior Specialist to be part of our team in Heredia. The successful candidate will have a proven experience in data analysis and business process improvement, advanced proficiency in Big Data Analytics, Metrics and Predictive Analytics, and skilled in ERP systems such as SAP.As a key member of the...

**About the Role**We are looking for a skilled Service Management Specialist to join our team. The successful candidate will have a deep understanding of ITIL processes and standards, as well as experience in incident, change, and problem management.The ideal candidate will have 5-7 years of experience in the Service Management domain and will be able to...

Develop and execute business plans to achieve customer satisfaction targets, ensuring seamless delivery of services.">Lead and manage the performance of individual team members, providing coaching and mentoring to drive success.">Promote a culture of continuous learning and improvement within the team, encouraging innovation and creativity.">Collaborate with...

**Job Description**The Senior Project Management Specialist plays a crucial role in driving strategic initiatives and ensuring successful project delivery. This position requires a high degree of expertise, excellent communication skills, and the ability to navigate complex stakeholder dynamics.Key Responsibilities:• Develop and implement project...

About the JobWe are looking for a highly skilled IT Service Management Specialist to join our team. The successful candidate will have extensive experience in ServiceNow, including designing and implementing IT service management solutions.Key Responsibilities:The ideal candidate will have 7+ years of experience with 5 years of ServiceNow experience,...

Job Overview:We are seeking a skilled Risk Management Specialist to join our team. As a key member of the KYC Operations, this role will actively assist in the analysis, planning, implementation, and execution of specific tasks to support the Americas region.This position comes with great value to the organization, whose primary goal is to ensure the timely...

**Service Impact Reduction**We are seeking an experienced problem manager to join our Service Management team. The successful candidate will be responsible for reducing service impact through effective incident problem management, leveraging support best practices and process frameworks like ITIL.**Key Accountabilities:**Develop and implement effective...

Senior Financial Risk Management SpecialistWe are seeking a skilled professional to deliver an efficient credit control service in compliance with company policies and procedures.The key responsibilities of this role include:Reviewing credit requests and assessing new and existing customer credit risk exposure;Resolving credit hold issues related to customer...

Role SummaryThe Americas Team is seeking an experienced Service Delivery Senior Specialist. This key role involves working closely with the Service Manager and other team leaders to understand departmental objectives and performance indicators.Your Key Responsibilities:Collaborate with Service Manager and other team leaders to comprehend departmental goals...

Key ResponsibilitiesThe Workforce Management Specialist will be responsible for providing technical expertise, including advanced English language skills, basic Excel knowledge, time management, and prioritization skills. The ideal candidate will also possess professional expertise, including advanced studies in administration, industrial engineering, or...