Technical Support Operations Manager

hace 2 días


San Francisco, Heredia, Costa Rica Smarsh A tiempo completo
Job Overview
Smarsh is a leading provider of compliance and risk management solutions for regulated industries. We empower our customers to manage risk and unlock the value in their digital communications.
The Senior Manager, Technical Support role plays a critical part in this mission as a member of our Global Technical Support leadership team.
This position leads frontline and backline support delivery teams, ensuring adherence to SLAs/SLOs while driving an exceptional experience for Smarsh customers and partners.
The ideal candidate will have a strong background in technical support, with 7+ years of experience, including 3-5 years of successfully leading technical support organizations.

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