Operations Support Manager
hace 2 días
Job Overview
The Ops Sup Sr. Manager is a senior management position responsible for leading teams to provide operations support services in alignment with Citi operations support infrastructure and processes.
Main Responsibilities
- Manage professional teams and departments through delegation of tasks and responsibilities
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
- Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel
- Create and develop policies, budget, and short-term resource planning
- Manage occasionally complex and varied issues with significant departmental impact
- Provide evaluative judgment based on analysis of information in complicated and unique situations
- Ensure essential procedures are followed and contribute to the defining standards
- Exercise independence of judgement and autonomy
- Act as SME to senior stakeholders and/or other team members
- Ability to manage teams
Required Qualifications
- English advance
- Bachelor university degree complete
- 3+ years of experience related to management roles
- Previous experience related to system implementation and production support
- Proficiency in MS Office
- Proven organization and time management skills
- Consistently demonstrates clear and concise written and verbal communication skills
About Us
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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