Support Operations Manager
hace 11 horas
**Job Summary**
We are seeking a highly skilled Support Operations Manager to join our team at Equifax. As a key member of our operations department, you will be responsible for leading our product fulfillment team and ensuring exceptional customer service.
The ideal candidate will possess strong leadership skills, be adaptable to changes, and have a quick learning ability. They will work closely with internal teams to identify consumer needs, provide solutions, and maintain accurate client information.
This role requires attention to detail, problem-solving skills, and the ability to recognize process gaps. If you are a self-sufficient individual with a passion for delivering outstanding results, we encourage you to apply.
**Responsibilities**
- Lead the product fulfillment team to deliver exceptional customer service.
- Develop and implement process improvements to enhance efficiency.
- Collaborate with internal teams to identify consumer needs and provide solutions.
- Maintain accurate client information and document follow-up actions.
- Ensure timely project completion and adhere to established metrics.
**Requirements**
- Fluent French language skills (oral and written).
- Proficiency in G-suite programs (Sheets, Docs, Slides, etc.).
**What We Offer**
- Competitive compensation package.
- Comprehensive healthcare benefits.
- On-site doctor and paramedics services.
- Life insurance and gym facilities.
- Collaborative workspaces and free transportation.
- Subsidized cafeteria and solidarity association.
- Organizational growth potential through our online learning platform.
**Equifax is an Equal Opportunity Employer**
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