Technical Operations Manager

hace 5 días


San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo
About the Position:
The Technical Operations Manager at Sysco Costa Rica plays a vital role in ensuring the smooth operation of our systems and infrastructure. This includes developing and refining strategies for support issue tracking from intake through resolution, collaborating with senior team members, and contributing to strategic discussions on product suite evolution. You will work closely with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement changes.

Key Responsibilities:
- Develop and refine strategy for all support issue tracking
- Collaborate with Level 1 support teams, DevOps, Engineering, and customers
- Conduct RCA on critical issues to reduce recurrence
- Evaluate technology strategy, solutions, resources, process, and compliance

Requirements:
- Bachelor's degree in computer science or related field
- 3-5 years' experience in technical operations support
- Experience with enterprise cloud platforms, AWS, and APM tools like DataDog and New Relic
- Availability to work extended hours and participate in on-call rotation


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