Technical Support Services Manager
hace 3 días
**Job Role**
Hewlett Packard is seeking a Technical Support Services Manager to join our team. In this role, you will be responsible for managing rooms and providing technical support services worldwide, ensuring effective communication and alignment with business units and sales.
As a Technical Support Services Manager, you will work closely with cross-functional teams to plan, execute, and evaluate service and support initiatives. Your primary focus will be on developing and implementing support strategies for product families, ensuring seamless collaboration between regional and global teams.
**Key Responsibilities**:
- Researching, diagnosing, troubleshooting, and identifying solutions to complex technical issues.
- Managing Rooms & Providing support for HP worldwide as part of monitoring services.
- Supporting priority projects with direction, maintaining relationships with internal stakeholders, and sharing information via standardized reports.
**Requirements**:
- Bachelor's degree in any discipline or commensurate work experience.
- Typically 0-2 years of work experience in service business management, delivery, solution architecting, business planning, or a related field.
- Fluency in English (both written and verbal).
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