Technical Account Manager I, Books, Na Tam
hace 1 día
Do you want to be part of Amazon's founding business and work with the world's most influential publishers?
Come join the team that started it all
The North America Books team is looking for a Technical Account Manager (TAM) who will lead the seamless ingestion of metadata throughout the digital and physical supply chain from publishers and content providers to end book readers.
You will be responsible for building relationships with book publishers and stakeholders worldwide to drive end-to-end integration of content within Amazon systems.
To succeed in this position, you must thrive in a fast-paced, goal-oriented environment working with a talented, creative team, and be well-organized, adept at solving technical challenges, able to credibly coordinate between teams of technical resources and business stakeholders, and able to appreciate and meet the needs of publishers and readers.
Key job responsibilities - Proactive monitoring of ingestion and operational systems to identify and address issues.
- Work with multiple teams and stakeholders to execute the launch of new publishers, processes, programs, and features impacting the Technical Account Managers and our customers (publishers and readers) - Help drive data-driven decision making.
- Surface opportunities to innovate to continuously improve organizational efficiency - Implement Technical Account Manager-focused projects focused on catalog and metadata improvements.
- Help develop concise and effective training, and communications for publishers - Drive root cause tracking and resolution across the team - Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, processing, and reporting.
- Consistently improve content provider and customer experience by delivering superior publisher support, and ensuring that their needs are understood throughout the enterprise.BASIC QUALIFICATIONS- 2+ years of experience managing external vendor/client relationships or advanced technical support- 1+ years experience driving process improvements- Bachelor's degree- General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc.- Experience with ExcelPREFERRED QUALIFICATIONS- Advanced knowledge of SQL, Excel, Access, Unix desired- Experience in the publishing industry, and a passion for books- Experience managing multiple, cross-functional projects simultaneously- Problem Solving aptitude- Demonstrated ability to use data to back up assumptions- Exceptional organizational skills and ability to maintain composure under pressure- Communication and collaboration skills that enable you to earn trust- Familiarity with the design and utilization of complex systems- Excellent English written and verbal communication skillsOur inclusive culture empowers Amazonians to deliver the best results for our customers.
-
Technical Account Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...
-
Technical Account Manager
hace 5 horas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoDo you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of "big data" problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers?Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing...
-
Technical Account Manager
hace 1 día
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS?At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all...
-
Technical Account Professional
hace 19 horas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the TeamThe North America Books team is a fast-paced, goal-oriented environment working with a talented, creative team. As a Technical Account Manager, you will be responsible for building relationships with book publishers and stakeholders worldwide to drive end-to-end integration of content within Amazon systems.ResponsibilitiesHelp develop concise...
-
Technical Account Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description**About us, but we'll be brief**:Experian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals...
-
Book Publishing Operations Manager
hace 23 horas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob OverviewThe North America Books team is looking for a Technical Account Manager who will build relationships with book publishers and stakeholders worldwide to drive end-to-end integration of content within Amazon systems.ResponsibilitiesWork with multiple teams and stakeholders to execute the launch of new publishers, processes, programs, and features....
-
Account Manager
hace 2 días
San Francisco, Heredia, Costa Rica Prodigious A tiempo completoCompany Description**Being part of PGD is an opportunity for professional growth, upskilling, and team building to rock the media globe**.Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group.We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most...
-
Account Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoThe Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth.By collaborating with internal partners, Account Manager delivers exceptional service and a valuable solution.The position will manage a defined book of business aligned by customer segment within a geography and will be accountable...
-
Account Manager
hace 2 días
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoThe Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth.By collaborating with internal partners, Account Manager delivers outstanding service and a valuable solution.The position will lead a defined book of business aligned by customer segment within a geography and will be accountable for...
-
Security & Access Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo**SUMMARY**:The Security Baseline Technical Account Manager (TAM) is responsible for ensuring BCD CyberSecurity services and solutions provide an unrivaled experience producing exceptional satisfaction for BCD's partners, and will lead the implementation of new solutions as they become available.The TAM must have the ability to work across multiple internal...
-
Account Manager
hace 6 días
San Francisco, Heredia, Costa Rica Prodigious A tiempo completoCompany DescriptionPublicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group.We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe.In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive...
-
Technical Account Manager
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their...
-
Automation Engineer I
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is a global technology company that utilizes data and analytics to drive business growth and innovation. As a Smart Automation Delivery Engineer I, you will play a crucial role in driving productivity across the NA region by implementing automation solutions using tools like Automation Anywhere.This position requires strong analytical skills,...
-
Account Manager
hace 4 días
San Francisco, Heredia, Costa Rica Prodigious A tiempo completoCompany DescriptionPublicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group.We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe.In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive...
-
Cloud Technical Support Manager
hace 3 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is looking for a Cloud Technical Support Manager to join our team. As a key member of our technical team, you will be responsible for providing technical guidance and support to our customers in a cloud-based environment. Key responsibilities include:Providing technical guidance and support to our customers in a cloud-based environmentActing as a...
-
Account Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Prodigious A tiempo completoCompany DescriptionSomos Publicis Global Delivery, el Hub Digital de Publicis Groupe, la multinacional francesa líder en comunicaciones y publicidad.En PGD nos unimos varios países de Latinoamérica para ofrecer soluciones innovadoras y flexibles transformando las experiências digitales de nuestros clientes, ubicados principalmente en EEUU y Canadá.**Job...
-
Procurement Manager I
hace 2 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob SummaryAt Marriott International, Inc., we are seeking a highly skilled Procurement Manager I to join our team.Develop and implement effective procurement strategies to support business objectives.Manage relationships with suppliers to ensure timely delivery of goods and services.Conduct market research to identify new suppliers and opportunities for...
-
Account Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Prodigious A tiempo completoCompany DescriptionSomos Publicis Global Delivery, el Hub Digital de Publicis Groupe, la multinacional francesa líder en comunicaciones y publicidad.En PGD nos unimos varios países de Latinoamérica para ofrecer soluciones innovadoras y flexibles transformando las experiências digitales de nuestros clientes, ubicados principalmente en EEUU, Canadá y...
-
Senior DevOps Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Fusionhit A tiempo completoJob Requirements\As a Senior and Lead DevOps Engineer, you will be responsible for helping us achieve our goals by implementing effective solutions. Your tasks will include increasing configurability and ease of use for TAM stakeholders, providing access to trader stakeholders, and implementing AWS IAM permissions. You will also be responsible for migrating...
-
Corporate Account Manager
hace 6 días
San Francisco, Heredia, Costa Rica Ua Brands A tiempo completoABOUT UA/UNIFORM ADVANTAGE BRANDS For over 39 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift.Our culture includes a long history of philanthropy and community support .Our strong values and unique...