Technical Account Professional

hace 19 horas


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Team
The North America Books team is a fast-paced, goal-oriented environment working with a talented, creative team. As a Technical Account Manager, you will be responsible for building relationships with book publishers and stakeholders worldwide to drive end-to-end integration of content within Amazon systems.

Responsibilities
Help develop concise and effective training, and communications for publishers. Drive root cause tracking and resolution across the team. Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, processing, and reporting. Consistently improve content provider and customer experience by delivering superior publisher support, and ensuring that their needs are understood throughout the enterprise.

Requirements
2+ years of experience managing external vendor/client relationships or advanced technical support. 1+ year experience driving process improvements. Bachelor's degree. General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc. Experience with Excel. Problem Solving aptitude. Demonstrated ability to use data to back up assumptions. Exceptional organizational skills and ability to maintain composure under pressure. Communication and collaboration skills that enable you to earn trust. Familiarity with the design and utilization of complex systems.


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