Technical Services Engineer

hace 1 día


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Job Overview
- In this role, you will be responsible for delivering high-quality technical support to our customers, leveraging your expertise in technical services to resolve moderately complex issues.

Key Functions
- Provide technical assistance to internal and external customers, ensuring prompt and effective resolution of technical issues.
- Develop and implement innovative solutions to address complex business challenges, working closely with stakeholders to align technical services with business objectives.
- Collaborate with cross-functional teams to improve support processes and knowledge base, ensuring seamless delivery of technical services.

Skills and Qualifications
- Bachelor's degree in computer science, Computer Engineering, or a related field.
- Typically has 4-5 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field or an advanced degree with 3-5 years of work experience.
- Proven experience in successfully resolving complex technical issues.
- Demonstrated ability to analyze problems, identify root causes, and implement effective solutions.
- Ability to work independently and as part of a team.



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