Technical Support and Services Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
About the Position:

We are seeking a skilled Technical Account Manager to join our team at IBM. In this role, you will be responsible for providing technical support and services to our clients, who have purchased our premium support offerings. You will work closely with clients to understand their system health and identify areas for improvement, providing expert advice on best practices and making recommendations for optimal system performance.

You will collaborate with other support groups to ensure seamless problem resolution and track client activity utilizing various support tools. You will also deliver predictive and proactive reports addressing known product defects and firmware/code recommendations.

Responsibilities:
  • Providing remote technical support and data analysis to clients
  • Collaborating with other support groups to ensure seamless problem resolution
  • Tracking client activity utilizing various support tools
  • Delivering predictive and proactive reports addressing known product defects and firmware/code recommendations


About Our Values:

At IBM, we value innovation, collaboration, and customer satisfaction above all else. We are committed to creating a culture that values diversity, equity, and inclusion, where everyone can thrive. As a Technical Account Manager, you will join a team of passionate professionals who are dedicated to making a difference in the lives of our clients. We offer a range of benefits, including competitive salaries, comprehensive health insurance, and opportunities for professional growth and development.

**Requirements:**
  • Relevant university degree in Information Technology or Computer Science
  • At least 2 years of experience working in remote technical support
  • Knowledge in Storage and Networking
  • Excellent communication skills
  • Ability to work in a fast-paced environment


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