Technical Support Specialist
hace 2 días
**Job Overview**
We are looking for a highly motivated and detail-oriented Technical Support Specialist to join our team at Softtek. As a key member of our support team, you will play a crucial role in ensuring our customers receive exceptional service.
**Key Responsibilities**
- Provide timely and effective technical support to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
- Analyze and document customer issues to improve our support processes.
**Requirements**
To succeed in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
**What We Offer**
In addition to a competitive salary, we offer a comprehensive benefits package that includes:
- Health, dental, and vision insurance.
- Retirement savings plan.
- Flexible work arrangements.
**Why Join Us?**
At Softtek, we value our employees' growth and development. We offer opportunities for professional advancement, training, and mentorship.
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