Lead Apps Technical Support Specialist

hace 13 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

About the Role

Citi's Lead Apps Technical Support Specialist will be responsible for providing expert technical support and guidance to internal stakeholders. This role requires strong analytical and problem-solving skills, as well as excellent communication and collaboration skills.

Key Responsibilities

  • Provide technical guidance and support to internal stakeholders on applications support-related matters.
  • Analyze complex technical issues and develop effective solutions.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain documentation on technical processes and procedures.
  • Mentor and coach junior team members to improve their technical skills.

Requirements

  • 8+ years experience in applications support or related field.
  • Advanced technical knowledge and skills, including experience with relevant technologies and tools.
  • Excellent communication and collaboration skills, with ability to work effectively with diverse stakeholders.
  • Strong problem-solving and analytical skills, with ability to think critically and develop effective solutions.


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