Citi Payments Technical Support Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi, a leading global bank, is seeking a skilled Payments Technical Support Specialist to join our team. In this role, you will provide technical and business support for users of Citi Applications.

The ideal candidate will have a good understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas. They will be able to field issues and queries from stakeholders, provide short-term resolutions, and work with relevant technology partners for long-term remediation.

This position requires the ability to develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals. You will act as a liaison between users/traders, interfacing internal technology groups and vendors.

The successful candidate will participate in disaster recovery testing and make evaluative judgments based on analysis of factual information. They will resolve problems by identifying and selecting solutions and cooperate with Development colleagues to prioritize bug fixes and support tooling requirements.

This role directly impacts the business by ensuring the quality of work provided by self and others. The selected individual will actively involve themselves in and take ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

To succeed in this position, you should have 2-4 years of experience as a systems analyst, technical support, or development. You should also have good understanding and hands-on experience with Unix, Shell scripting, Batch jobs handling (Autosys/any other tool), and basic knowledge of SQL language sentences (SELECT, UPDATE, DELETE, JOINS) and Oracle/MSSQL database basic technology knowledge.

Bonus points if you have knowledge/experience of problem Management Tools and ticket handling. We value good communication skills, including written and verbal communication. If you're familiar with issue tracking and reporting using tools, that's a plus.

At Citi, we are committed to diversity and inclusion. We strive to create an environment where everyone feels valued, respected, and supported. If you're passionate about delivering high-quality results and making a real impact, we encourage you to apply for this exciting opportunity.



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