Citi Senior Applications Support Specialist
hace 4 días
Citi is seeking a highly motivated and enthusiastic Senior Analyst to join our Level 3 Application Support team. As a key member of this team, you will provide technical support for Citi's proprietary technologies.
Key Responsibilities- Investigate and resolve medium to complex incidents in a timely manner.
- Partner with Level 1 and Level 2 support teams to improve resolution rates and efficiency targets.
- Conduct post-mortem analysis of major incidents and develop executive briefings to drive service improvements.
- Communicate effectively with operations, technology groups, and Finance/business partners on a regional or global basis.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Advanced knowledge of Unix, Linux commands, and SQL.
- Experience handling ETL processes and managing ticketed query systems.
- Proficient in database level analysis and troubleshooting.
- Hands-on experience with scheduling tools and incident management software.
- Experience working with Big Data technologies such as Spark, HDFS, and Hive.
- Knowledge of ServiceNow and ITIL certification.
Citi is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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