Senior Applications Support Manager
hace 7 días
About the Role
We are seeking an experienced Senior Applications Support Manager to lead our Data Consumption Workbench (DCW) BAU Technical Team globally.
As a key member of our team, you will be responsible for:
- Providing technical guidance and support to development teams and users
- Sizing, prioritizing, and executing change requests and enhancements on production processes
- Resolving incidents and problems, including root cause analysis and follow-through to resolution
- Contributing to the formulation of strategies for applications support and other functional areas
- Managing customer satisfaction requirements and operational procedures
- Exhibiting sound communication and diplomacy skills to exchange complex information with operations and technology partners
Key Requirements
To be successful in this role, you will need:
- A strong business and technology background in finance, with experience in Agile/ JIRA/ Confluence
- Excellent communication and negotiation skills, with the ability to engage a large audience and lead discussions
- A highly assertive personality, with confidence in all communications
- Experience in people management, with the ability to evaluate performance and make decisions on pay increases, hiring, terminations, and other personnel actions
- Strong analytical and problem-solving skills, with the ability to plan and organize workload
What We Offer
Citi is an equal opportunity and affirmative action employer. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
-
Applications Support Technology Manager
hace 2 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionThe Applications Support Technology Manager at Citi is responsible for managing the delivery of high-quality applications support services to internal stakeholders. This role requires strong leadership and technical skills, as well as excellent communication and collaboration skills.Key ResponsibilitiesManage a team of applications support...
-
Citi Senior Applications Support Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionCiti is seeking a highly motivated and enthusiastic Senior Analyst to join our Level 3 Application Support team. As a key member of this team, you will provide technical support for Citi's proprietary technologies.Key ResponsibilitiesInvestigate and resolve medium to complex incidents in a timely manner.Partner with Level 1 and Level 2 support...
-
Applications Support L3 Senior Analyst
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Team/Function Overview**:**Key Responsibilities**- We are searching for a highly motivated and enthusiastic person who will provide Level 3 support for Citi's proprietary technologies.The role will entail hands-on investigation and issue resolution of medium to complex incidents, incident management and being passionate about taking part in initiatives to...
-
Applications Support Associate
hace 6 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoWe are seeking an Applications Support Associate to join our team at Citi. The successful candidate will be responsible for monitoring, integrity validations and process execution, providing operations support services.Key Responsibilities:Perform inbound and outbound files monitoring and perform integrity validation reportsInform Finance departments on...
-
IT Senior Manager
hace 5 días
San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completoAbout the RoleWe are seeking a highly skilled IT Senior Manager to join our team at Boston Consulting Group. As a key member of our technology team, you will be responsible for leading the implementation and optimization of cutting-edge Generative AI (GenAI) tools and IT solutions.In this role, you will work closely with cross-functional teams, bringing...
-
Technical Analyst
hace 1 día
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleWe are looking for a highly motivated and experienced Application Resolution Expert to join our team. As an Application Resolution Expert, you will be responsible for resolving complex application issues and providing expert-level support to our users.Key ResponsibilitiesResolving complex application issues, utilizing a deep understanding of...
-
Tech Lead Applications Support Analyst
hace 2 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoOverviewCiti seeks a skilled Tech Lead Applications Support Analyst to partner with multiple technology teams and ensure seamless integration of functions to meet business goals. The ideal candidate will have expertise in areas such as system enhancement, problem analysis, and solution implementation.ResponsibilitiesCollaborate with technology teams to...
-
Applications Analyst Lead
hace 1 día
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout UsCiti is a global bank with operations in over 160 countries. We are committed to providing excellent service to our customers and employees alike. As an Applications Support Intmd Analyst, you will be part of a dynamic team that works together to achieve our goals.Job DescriptionThis role involves providing technical and business support to users of...
-
Senior Client Relationship Manager
hace 2 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the Role:We are seeking a Senior Client Relationship Manager to join our Citi team. As a key member of our KYC Operations department, you will be responsible for overseeing the timely completion of Anti-Money Laundering (AML) due diligence records for selected clients.Key Responsibilities:Oversight of the AML due diligence process for assigned client...
-
Global Technology Manager
hace 5 días
San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completoAbout Our TeamWe are a dynamic and collaborative team of technology professionals who are passionate about driving innovation and delivering results. We are seeking a highly skilled IT Senior Manager to join our team and help us achieve our goals.Role Overview:We are looking for a seasoned IT Senior Manager to lead the implementation and optimization of...
-
Senior Client Relationship Manager
hace 1 día
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionCiti is seeking a Senior Client Relationship Manager to oversee the Anti-Money Laundering (AML) due diligence records for selected clients of its client base. This role involves coordinating and overseeing the timely completion of Know Your Customer (KYC) records within assigned portfolios.The successful candidate will be responsible for...
-
Citi Senior Manager of Operations Support
hace 6 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti is seeking an experienced Operations Support Senior Manager to join our team. The successful candidate will be responsible for leading a team or department, ensuring seamless delivery of operations support services in alignment with Citi's infrastructure and processes.The Ops Sup Sr. Manager will be responsible for managing professional teams and...
-
Manager, Partner Development Manager, Amazon Ads
hace 3 semanas
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- Experience in a data and results-oriented environment with external customer interaction.C1+ fluency of English, (written, oral and presentation skills.)- Experience interpreting data and making business recommendations- Working knowledge of Microsoft Office Applications (Access, Excel, Power Point and Word)- Able to work in a diverse...
-
Support Manager, Applications
hace 3 semanas
San Francisco, Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...
-
Support Manager, Applications
hace 2 semanas
San Francisco, Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...
-
Senior Application Support Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewCiti is seeking a skilled and experienced Technical Analyst to join our Applications Support team. As a Technical Analyst, you will play a key role in ensuring the smooth operation of our applications and providing top-notch support to our users.Key ResponsibilitiesProvide technical support for Citi Applications, utilizing a good understanding of...
-
Senior Financial Manager
hace 3 días
San Francisco, Heredia, Costa Rica Workday A tiempo completoWe are seeking a highly organized and detail-oriented Senior Finance Manager to join our Products & Technology Finance team. As a Senior Finance Manager, you will play a critical role in driving our financial performance analysis and reporting.In this role, you will lead key financial processes, including forecasting, close cycles, and annual planning, and...
-
Senior Data Governance Manager
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleThe Senior Data Governance Manager will oversee the development and implementation of data governance strategies to ensure high-quality data across the organization.Key responsibilities include:Developing and maintaining data governance policies and proceduresCollaborating with stakeholders to identify data quality issues and develop...
-
Technical Support Operations Manager
hace 7 días
San Francisco, Heredia, Costa Rica Smarsh A tiempo completoJob OverviewSmarsh is a leading provider of compliance and risk management solutions for regulated industries. We empower our customers to manage risk and unlock the value in their digital communications.The Senior Manager, Technical Support role plays a critical part in this mission as a member of our Global Technical Support leadership team.This position...
-
Senior Pc Automation Developer
hace 7 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoOur VisionWe are looking for a skilled Senior Pc Automation Developer to join our team at Amzn Support Srvcs Costa Rica. As a member of our team, you will be responsible for designing and developing software solutions that meet the needs of our customers.About UsWe are a fast-growing company with a passion for innovation and excellence. Our team is dedicated...