Senior Applications Support Manager
hace 4 días
About the Role
We are seeking an experienced Senior Applications Support Manager to lead our Data Consumption Workbench (DCW) BAU Technical Team globally.
As a key member of our team, you will be responsible for:
- Providing technical guidance and support to development teams and users
- Sizing, prioritizing, and executing change requests and enhancements on production processes
- Resolving incidents and problems, including root cause analysis and follow-through to resolution
- Contributing to the formulation of strategies for applications support and other functional areas
- Managing customer satisfaction requirements and operational procedures
- Exhibiting sound communication and diplomacy skills to exchange complex information with operations and technology partners
Key Requirements
To be successful in this role, you will need:
- A strong business and technology background in finance, with experience in Agile/ JIRA/ Confluence
- Excellent communication and negotiation skills, with the ability to engage a large audience and lead discussions
- A highly assertive personality, with confidence in all communications
- Experience in people management, with the ability to evaluate performance and make decisions on pay increases, hiring, terminations, and other personnel actions
- Strong analytical and problem-solving skills, with the ability to plan and organize workload
What We Offer
Citi is an equal opportunity and affirmative action employer. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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