Senior Applications Support Manager

hace 7 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

About the Role

We are seeking an experienced Senior Applications Support Manager to lead our Data Consumption Workbench (DCW) BAU Technical Team globally.

As a key member of our team, you will be responsible for:

  • Providing technical guidance and support to development teams and users
  • Sizing, prioritizing, and executing change requests and enhancements on production processes
  • Resolving incidents and problems, including root cause analysis and follow-through to resolution
  • Contributing to the formulation of strategies for applications support and other functional areas
  • Managing customer satisfaction requirements and operational procedures
  • Exhibiting sound communication and diplomacy skills to exchange complex information with operations and technology partners

Key Requirements

To be successful in this role, you will need:

  • A strong business and technology background in finance, with experience in Agile/ JIRA/ Confluence
  • Excellent communication and negotiation skills, with the ability to engage a large audience and lead discussions
  • A highly assertive personality, with confidence in all communications
  • Experience in people management, with the ability to evaluate performance and make decisions on pay increases, hiring, terminations, and other personnel actions
  • Strong analytical and problem-solving skills, with the ability to plan and organize workload

What We Offer

Citi is an equal opportunity and affirmative action employer. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.



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