Technical Analyst

hace 1 día


San Francisco, Heredia, Costa Rica Citi A tiempo completo

About the Role

We are looking for a highly motivated and experienced Application Resolution Expert to join our team. As an Application Resolution Expert, you will be responsible for resolving complex application issues and providing expert-level support to our users.

Key Responsibilities

  • Resolving complex application issues, utilizing a deep understanding of apps support procedures and concepts.
  • Collaborating with internal technology groups and vendors to resolve issues and implement long-term solutions.
  • Developing and maintaining knowledge of Citi Applications and their integrations.
  • Providing expert-level support to users, including training and guidance on application usage.

Requirements

  • 8+ years of experience in Application Support role, system engineer or system support engineer.
  • Demonstrated expertise in application support and issue resolution.
  • Excellent communication and interpersonal skills.


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