Technical Analyst
hace 1 día
About the Role
We are looking for a highly motivated and experienced Application Resolution Expert to join our team. As an Application Resolution Expert, you will be responsible for resolving complex application issues and providing expert-level support to our users.
Key Responsibilities
- Resolving complex application issues, utilizing a deep understanding of apps support procedures and concepts.
- Collaborating with internal technology groups and vendors to resolve issues and implement long-term solutions.
- Developing and maintaining knowledge of Citi Applications and their integrations.
- Providing expert-level support to users, including training and guidance on application usage.
Requirements
- 8+ years of experience in Application Support role, system engineer or system support engineer.
- Demonstrated expertise in application support and issue resolution.
- Excellent communication and interpersonal skills.
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