Technical Operations Analyst

hace 5 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Data Quality Expertise

We're looking for a Technical Operations Analyst to join our Experian Data Quality team. As a key member of our team, you'll be responsible for providing expert support to our clients, ensuring they achieve successful outcomes through our data quality management tools and services.

Key Responsibilities
  • Determine the best course of action to resolve complex issues using our extensive documentation.
  • Engage with customers and support team members to gain a deep understanding of their environment, contract, and goals.
  • Update customer information as needed.
  • Attempt to resolve incidents or requests on first contact when possible prior to escalating.
  • Monitor and respond to support calls within required SLA.
Qualifications

To succeed in this role, you'll need:

  • 1-3 years of experience in desktop support, help-desk, or IT-related support.
  • BA degree or equivalent experience desired.
  • English language proficiency (B2 level).
  • Strong communication and interpersonal skills.
  • Microsoft Office proficiency.
  • Analytical skills.
  • Problem-solving skills.
  • Able to work non-standard business hours as required.
  • Ability to resolve issues over the phone using remote control tools.
About Us

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We prioritize our culture and value people who are passionate about their jobs, easy to work with, and continue to value teamwork over self. Our team focuses on helping our clients achieve successful outcomes through both pre- and post-sales phases of their technology investments.



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