Technical Support Expert
hace 2 días
Job Overview
We are seeking a highly skilled Technical Support Analyst to join our Experian Data Quality team. As a key member of our support team, you will provide exceptional technical assistance to our clients worldwide.
Key Responsibilities
- Provide remote software technical support for Experian EDQ clients using data cleansing, validation enrichment and profiling solutions.- Collaborate with internal teams to resolve complex technical issues and escalate when necessary.- Document interactions with customers in a clear and concise manner.- Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology.- Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.
Requirements
- 1-3 Years of Desktop Support, Help-Desk, or IT related support experience.
- Bachelor's degree or equivalent experience desired.
- English Level B2.
- Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS.
- IT/Networking general knowledge.
- CLI knowledge.
What We Offer
This is a permanent home-based role in Costa Rica with no relocation available. We offer an attractive benefits package including medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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