Technical Support Coordinator

hace 8 horas


Heredia, Costa Rica Patientpop A tiempo completo

As a member of Technical Services, this role will work closely with our customer-facing integrations teams.
The Integration-Activations team serves as the primary point of contact for enabling an integration between PatientPop and the practice's EMR/PMS/Scheduling System.
The team handles new activation requests, trains practices on how to manage their newly integrated workflow.
Our Tech Ops team is responsible for all integration-related troubleshooting post activation.
Tech Ops also works closely with R&D for troubleshooting assistance, capturing feature requests and feedback for future enhancements, owning customer-facing communication throughout the troubleshooting process, and works with Product to build new Integrations.
Both teams work closely with practices to gain a deep understanding of their workflows and enable the integrated features of our platform by overcoming objections and obstacles without sacrificing customer satisfaction.
**Your Area of Focus**:

- Monitor reactive caseload for all Tier 1 Integration support, integration walkthroughs, integration inquiries for adding additional providers/locations, and post-activation troubleshooting not requiring a Technical Support representative's assistance.
- Cultivate a deep & continuous understanding of PatientPop's Integration product to serve as a Subject Matter Expert to customers and internal teams alike.
- Assist in achieving Time-to-Resolve quarterly metrics.
- Maintain a CSAT of 4.8 or higher and provide exceptional customer experience - proactively identifying solutions to problems and resolutions to roadblocks.
- Follow best practices to configure accounts based on integration-specific requirements.
- Manage multiple projects simultaneously while maintaining strict attention to detail.
**Your Professional Qualifications**:

- BA/BS Degree from an accredited university
- 1-3 year(s) experience in a customer-facing position (preferably in a technical support environment)
- Proficient degree of technical aptitude
- Proven track record of meeting quotas
- Superb critical thinking skills
- Outstanding verbal and written communications skills
- A desire to learn more about how healthcare practices are using technology to improve their day-to-day operations
- Enthusiasm for helping customers solve problems in real-time
- Ability to work with mínimal supervision
- Flexibility to work with customers across a variety of time zones
- We are an equal opportunity employer.
All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

**#LI-SS1



  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:We are looking for an entry-level Technical Support Coordinator, or someone with a proven track record of providing exceptional customer service (preferably in a SaaS), ready to step into the exciting world of Customer Integrations.Tech Support Coordinators also work alongside the Activations team to ensure the quality assurance of newly...

  • Project Coordinator

    hace 8 horas


    Heredia, Costa Rica Sgf Global A tiempo completo

    **Project Coordinator (100% Remote) Heredia, Costa Rica**SGF Global is looking for a Project Coordinator, for an IT enterprise in Heredia, Costa RicaOverview: The Project Coordinator's work assignments are often straightforward and of moderate complexity.**Duties and Tasks**:The Project Coordinator assembles a project team, identifies appropriate resources...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've...


  • Heredia, Costa Rica Gft Technologies Se A tiempo completo

    **About the role**:At this role you will be a Junior Technical Project Coordinator who will be responsible for developing a project management plan associated to various technical migration requirements for various client solutions utilized.The plan will follow a standard project management framework ensuring project timelines are met, issues are...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of relevant work experience. - Proven written and verbal communication skills in English. - Ability and willingness to work weekends. - Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc. - A passion for reading - Ability to work in a fast-paced, production-oriented...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of relevant work experience.- Proven written and verbal communication skills in English.- Ability and willingness to work weekends.- Maturity and ability to review explicit adult content from a clinical perspective.This includes nudity, strong language, etc.- A passion for reading- Ability to work in a fast-paced, production-oriented environment.-...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:Manual Integrations Coordinators are expected to work closely with our customer facing teams to align our reputation management services within select practices.The Coordinator has the responsibility of ensuring that the reputation service is running efficiently.Customers rely on the Coordinator in conjunction with their Customer Success...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of relevant work experience.- Proven proficiency on German as a third language is a must.- Proven written and verbal communication skills in English.- Ability and willingness to work weekends.- Maturity and ability to review explicit adult content from a clinical perspective.This includes nudity, strong language, etc.- A passion for reading- Ability...

  • Project Coordinator

    hace 8 horas


    Heredia, Costa Rica Sgf Global A tiempo completo

    SGF Global is looking for a Project Coordinator, for an IT enterprise in Heredia, Costa RicaOverview: The Project Coordinator's work assignments are often straightforward and of moderate complexity.**Requirements**:- Bachelor's degree in Business, Information Technology, or a related field- Less than 5 years of technical experience- Demonstrated experience...

  • Project Coordinator

    hace 6 días


    Heredia, Costa Rica TTEC Digital A tiempo completo

    Project Coordinator TTEC Digital is seeking a Project Coordinator to join our Digital PMO. This is a telecommuting, work from home opportunity. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced...

  • Payroll Coordinator

    hace 9 horas


    Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    1+ years of finance experience- 2+ years of Accounts Receivable or Account Payable experience- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills- Experience using data to influence business decisions- Experience in corporate finance including budgeting/planning, forecasting and reportingDo you love payroll?Come do...

  • Program Coordinator V

    hace 7 días


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Program Coordinator V PROGRAM COORDINATOR V (REMOTE/HEREDIA) MAJOR RESPONSIBILITES: - Providing general coordination support for their assigned End to End Portfolio Manager (E2E) as they drive the creation and curation of enablement/training curricula developed by the E2E’s...


  • Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completo

    The Business Enablement Coordinator is responsible for providing general administrative support for their assigned Enablement Business Partner (EBP) as they drive the creation and curation of enablement/training curricula developed by the EBP’s Business Unit. The Business Enablement Coordinator will assist the EBP as they consult with BU Leadership to...


  • Heredia, Costa Rica Uber A tiempo completo

    **About the Role**:Our People Operations team support the administration of employee lifecycle by helping employees and management with any queries they might have.This is extra important when you consider how much we care about our employees at Uber, so our mission is to make sure they have what they need so that thy'll be set up for success.We're looking...

  • Facility Coordinator

    hace 3 días


    Heredia, Costa Rica JLL A tiempo completo

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Support Agent **Work Location**: Hybrid - UltraPark I, La Aurora, Heredia. **Experience**: Customer Service experience. Education Qualification: High School Diploma. Technical knowledge. **Roles and Responsibilities**: - Identify Customer issues - Provide solutions by the proper troubleshooting steps. - Provide courteous and...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Fluently reads and writes English and Spanish.- Ability and willingness to work on weekends.- Maturity and ability to review explicit adult content from a clinical perspective.This includes nudity, strong language, etc.- A passion for reading.- Medium analytical skills for identifying fraudulent behaviors and patterns- Ability to work in a fast-paced,...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...