Technical Support Specialist
hace 3 días
About the Role
We are seeking a talented Technical Support Specialist to join our team at Equifax. In this role, you will provide remote technical support to our internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices.
Responsibilities
- Provide remote technical support to our internal associates.
- Record technical and troubleshooting issues and solutions in our Support tool.
- Communicate unresolved issues effectively to the next level of support with full troubleshooting documentation.
- Help create troubleshooting documentation and runbooks.
- Excellent communication, verbal and writing & openness to learning new technologies.
Requirements
- Last year of Technical High School
- Bilingual (English - Spanish) B2
What Sets You Apart
- CompTIA A+ and/or Microsoft certification is desirable, but not required
About Us
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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