Technical Support Specialist Leader
hace 4 días
About the Role:
">We are seeking an experienced Technical Support Specialist Leader to join our team. As a leader, you will be responsible for developing and maintaining technical support documentation, performing daily checks, and ensuring adherence to Service Level Agreements.
">Responsibilities:
">- Develop and maintain technical support documentation.
- Perform daily checks, continuous monitoring, and regional handovers.
- Adhere to Service Level Agreements and escalate issues promptly.
- Conduct same-day risk reconciliations.
- Liaise with internal technology groups and vendors.
- Establish and maintain proper storage and archiving procedures.
- Keep skills up-to-date by learning the latest technologies.
- Coach and mentor junior analysts.
Requirements:
">- At least 5 years of experience in Application Support roles.
- Possess advanced execution capabilities and adapt quickly to changes.
- Demonstrate clear and concise communication skills, both written and verbal.
- Show effective collaboration with support team members and other technology teams.
- Hold a Bachelor's degree or equivalent experience.
- Have intermediate/advanced English proficiency.
Skills:
">- ECS (Open Shift)
- Kibana
- Oracle
- Unix Shell Scripting
- Bigdata (Arcadia, Impala)
- Autosys scheduling
- ServiceNow
- SQL
-
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