Technical Support Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo
Job Overview

Mphasis is a leading IT services company that provides next-generation technology solutions to enterprises globally. As a Technical Support Specialist, you will play a key role in delivering exceptional customer experiences and resolving technical issues efficiently.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, or chat
  • Analyze and resolve technical issues related to hardware, software, and networking
  • Collaborate with cross-functional teams to resolve complex issues
  • Document and track incidents using ticketing systems
Requirements
  • Bachelor's degree in Computer Science or related field
  • Minimum 1 year of experience in technical support or help desk environment
  • Excellent communication and problem-solving skills
  • Familiarity with ITIL methodologies and Windows operating systems


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