Network Technical Support Specialist
hace 7 días
Job Summary:
">We are seeking a highly skilled Network Technical Support Specialist to join our team at Cloud Software Group. As a key member of our support team, you will be responsible for providing exceptional customer service experience to our customers and partners in problem identification and resolution on Citrix ADC.
">Main Responsibilities:
">- ">
- Perform sophisticated problem analysis and isolate problems of moderate to high complexity with minimal instruction from team leads and/or management.">
- Achieve and adhere to established Service Level Agreements and Key Performance Indicators.">
- Validate and qualify complex customer issues and business impact which may require collaboration with senior-level team members or other vendors.">
- Contribute to the Citrix knowledge base by creating new or updated technical articles/documents focused on issue resolution or prevention.">
- Document cases, recommendations, and resolutions clearly in the CRM system.">
- Ensure work meets quality standards within acceptable time schedules and customer commitments.">
- Some weekend work may be required.">
Requirements:
">To be successful in this role, you should possess:
">- ">
- Practical knowledge of job area acquired through advanced education combined with experience.">
- University Degree or equivalent experience and minimum 3+ years of relevant experience; or an advanced degree without experience.">
- Solid grasp of the OSI Model.">
- English professional proficiency with excellent verbal and written communication skills.">
- Industry certifications: CCNA, CCNP, Network+, Telematic engineering, Portuguese proficiency (preferred).">
About Us:
">Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.
-
Technical Support Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAt Equifax, we empower individuals to achieve their full potential.We are seeking a skilled Technical Support Specialist to provide level 1 and level 2 end-user software and hardware support for our Costa Rica Shared Service Center.The successful candidate will identify, diagnose, and resolve technical issues in computer hardware and software, install and...
-
Network Infrastructure Support Specialist
hace 8 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Job Description**:Citi is seeking a highly skilled Network Infrastructure Support Specialist to join our global technology infrastructure team. As a key member of our team, you will be responsible for providing Tier I technical support for Citi's global technology infrastructure.Main ResponsibilitiesProvide timely response to phone calls into the Command...
-
Technical Support Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Job Summary**We are seeking a skilled Technical Support Specialist to join our team at Equifax. The ideal candidate will provide Level 1 and Level 2 end-user software and hardware support, documenting requests, incidents, and user queries.**Key Responsibilities**:Identify, diagnose, and resolve level one issues in computer hardware and software in...
-
Juniper Network Support Specialist
hace 24 horas
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoJob Summary:We're seeking an experienced Juniper Network Support Specialist to join our team in Costa Rica. As a Network Support Specialist, you'll play a critical role in providing technical support for Juniper's network data center environment and infrastructure technologies. Your responsibilities will include troubleshooting and incident management of...
-
Technical Support Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our Auxis team. The ideal candidate will have excellent customer service skills, technical knowledge, and experience in providing support for complex technical issues. Responsibilities include incident/request/problem/knowledge management, queue management, first-level contact,...
-
Technical Support Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo**Job Overview**As a technical support specialist with Marriott Worldwide, you will play a vital role in ensuring the smooth operation of our global IT systems. Your primary responsibility will be to provide expert technical assistance and support to our employees, helping them to troubleshoot and resolve various technical issues related to computer software...
-
Data Center Network Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout the RoleAt Experian, we empower consumers and our clients to manage their data with confidence. As a Data Center Network Support Specialist, you will be part of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of various technology platforms, products, and services.This role requires a...
-
Technical Support Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoAbout the RoleWe are currently seeking a skilled Technical Support Specialist to join our team in Costa Rica.Key Responsibilities:Diagnose and troubleshoot Level 1 technical issues with personal computer hardware, software, and peripherals.Provide technical assistance to users via phone or email, responding to their requests regarding computer...
-
Network Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you a...
-
Network Infrastructure Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the Role:We are seeking a highly skilled Network Operations Technician to join our team at Citi. As a key member of our infrastructure support team, you will be responsible for providing senior-level technical support for Citi's global technology infrastructure.Key Responsibilities:Provide timely response to phone calls into the Command Center...
-
Technical Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completoCompany OverviewAuxis is a leading provider of business process outsourcing solutions.Job DescriptionWe are seeking an experienced Technical Support Specialist to join our Auxis Service Support Team. As a Technical Support Specialist, you will be responsible for providing first-level contact and technical support to our clients.Your primary objective will be...
-
Network Infrastructure Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoWe are looking for a Network Infrastructure Specialist to join our team at Hewlett Packard Enterprise.This role involves working on complex problems requiring in-depth fault analysis and troubleshooting, and formulating technical action plans for analyzing and resolving problems.The successful candidate will have:Bachelor's or Master's degree in Mechanical,...
-
Network Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Citrix A tiempo completoCitrix builds the secure digital workspace technology that empowers over 400,000 customers to work more efficiently from anywhere. Our award-winning workplace values diversity, equity, and inclusion, providing a collaborative environment for growth.By joining our team, you'll be part of a globally diverse group that prioritizes work-life balance and...
-
Technical Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo**About the Role**We are seeking a highly skilled Technical Support Specialist to join our Global Services Business team. As an IT Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.
-
Technical Support Specialist
hace 6 días
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoCompany Overview">Kyndryl is a leading technology services company that empowers organizations to achieve their digital transformation goals. With a strong presence in the market, we provide innovative solutions that drive business growth and success.">About the Role">We are seeking a highly skilled and motivated Technical Support Specialist to join our...
-
Network Support Professional
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti seeks an experienced Network Support Professional to join our team. As an Infrastructure Analyst 2, you will play a critical role in assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security.Main responsibilities:Diagnose and resolve problems through evaluative judgment,...
-
Technical Support Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completoAbout the RoleVMware is seeking a highly skilled and passionate Technical Support Engineer to join our Global Support team.This role involves being the trusted advisor for our customers, troubleshooting complex issues, and providing timely solutions.As a Technical Support Engineer, you will work closely with internal stakeholders, including engineering...
-
Enterprise Network Support Engineer
hace 2 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionThe Network Infrastructure Analyst will be responsible for providing technical support for Citi's global technology infrastructure.ResponsibilitiesProvide Tier I Technical Support for Citi's global technology infrastructure.Resolving technical issues related to network infrastructure, including hardware and software problems.Executing or...
-
Technical Performance Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoWe are seeking a highly skilled Technical Performance Specialist to join our team at Amzn Support Srvcs Costa Rica.In this role, you will be responsible for monitoring and analyzing real-time network performance data to identify trends and areas for improvement.The ideal candidate will have advanced analytical and mathematical skills, with expertise in...
-
Technical Support Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAt Citi, we are seeking a skilled and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for analyzing existing system logic and making recommendations for enhancements or fixes.The ideal candidate will have a good understanding of business systems and industry standards, as well as strong analytical and...