Data Center Network Support Specialist
hace 2 días
At Experian, we empower consumers and our clients to manage their data with confidence. As a Data Center Network Support Specialist, you will be part of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of various technology platforms, products, and services.
This role requires a high level of expertise in network monitoring tools, troubleshooting technical skills discipline, and working knowledge of a wide array of technology systems, tools, and utilities. You will be expected to work closely with Problem Management and Subject Matter Experts on Root Cause Analysis and partner with Change Management to ensure changes adhere to policies.
The ideal candidate will have a Bachelor's degree or minimum of 2-4 years related Command Center / Network Operations Center experience OR combination of the two. Proficiency in Tier 1 and 2 network troubleshooting technical skills discipline (CCNA / CCNP certification is an advantage) is highly desirable.
Key Responsibilities:
- Monitor data center operations via a large array of tools to ensure maximum service availability.
- Prompt and efficient triage and remediation of alerts and system notifications.
- Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards.
- Analyze system and service trends in support of Continual Process Improvement.
- Develop and document operations center processes and procedures.
- Mentor new team members.
What We Offer
- A competitive salary package.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
- A comprehensive benefits package including medical, life and dental insurance, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We believe that diversity, equity, and inclusion are essential to creating a better tomorrow.
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