Network Infrastructure Specialist
hace 3 días
Job Summary:
The Network Engineer L2 role at Auxis involves administering and supporting client network environments according to best practices, ensuring high levels of network availability and performance.
Key responsibilities include designing, developing, supporting, and maintaining policies and procedures to guarantee consistent network uptime, patching, and performance.
Main Responsibilities
- Provide level 2 troubleshooting for network issues via incident and problem management process
- Resolve level 2 incidents and requests for assigned clients
- Implement patching and OS upgrades to networking devices as required
- Maintain, design, configure, monitor, and support voice and data networks
- Collaborate with other teams in the ITO practice to troubleshoot issues
- Maintain, monitor, and support network tools
- Develop processes, methodologies, and documentation to ensure high-quality customer support
- Analyze logs and network performance
- Identify improvements and recommendations for enhancing client operating environments
- Update runbooks
- Provide technical coaching and development of level 1 systems engineers as needed
- Identify opportunities for automation of common activities/tasks
Required Skills and Qualifications
This role requires a strong understanding of network infrastructure and hardware. Key skills and qualifications include:
- English-Spanish language proficiency (oral and written) - B2+ or above
- Computer science, engineering, or IT bachelor's degree or equivalent working experience
- At least 2+ years of experience in a related field
- Knowledge of ITIL
- Intermediate knowledge of VPN configuration (L2L, Access, Anyconnect, or similar)
- Intermediate knowledge of data communications networking technologies, architectures, platforms, and protocols
- Intermediate knowledge of network security methods and required configurations for network devices
- Understanding of cloud networking platforms
- Experience in documenting infrastructure architecture and developing runbooks and other systems operating procedures
- Ability to create accurate network diagrams and documentation
- Excellent written, verbal, and interpersonal skills
- Participation in 24x7 on-call support rotation
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