IT Infrastructure Engineer

hace 3 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

We are seeking an IT Infrastructure Engineer to join our team at Citi. As an Infrastructure Analyst 2, you will be responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security.

Main responsibilities:

  • Provide Level 2 Technical Support for Citibank's global network with a focus on network infrastructure in the Americas region
  • 85% 'Break/Fix' support of standard enterprise Cisco Internetworking Technology solutions
  • Provide timely response to escalations from internal colleagues within CTI, Citi business clients, vendors, and others

To succeed in this role, you should possess:

  • 0-2 years of experience in a Technology Infrastructure role
  • Effective written and verbal communication skills
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline

This position requires strong technical expertise, with a focus on ensuring seamless network operations.



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