Infrastructure Analyst 2

hace 2 semanas

San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:
Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
Ensure successful completion of data loads and batch processing
Participate in testing activities, including the creation and execution of basic test scripts
Execute project plan task
Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
Exchange ideas and information in a concise and clear manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
0-2 years of experience in a Technology Infrastructure role
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills

Education:
Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsabilities:
- Provide Level2 Technical Support for Citibank's global network with a focus on network infrastructure in the Americas region:
- 85% 'Break/Fix' support of standard enterprise Cisco Internetworking Technology solutions
- Provide 15% 'Break/Fix' support for Internetworking technology infrastructure solutions such as
Load Balancers (F5 and Citrix)
Juniper Routers
DNS (QIP/IPAM)
VoIP Appliances (Avaya)
WiFi/Wireless communications support
SDWAN
Other small pockets of both new and legacy internetworking technologies.

- Provide timely response to escalations from internal colleagues within CTI, Citi business clients, vendors, and others.
- Coordinate conference calls to conduct in depth technical reviews on ongoing incidents.
- Major Incident Support
- Represent NSS on conference calls for business impacting incidents which may or may not be due to a failure in NSS
managed technology infrastructure
- Drive major incident conference calls as a representative of NSS through consistent, professional, and highly assertive
communication
- Maintain focus and poise for the duration of the major incident support cycle and work through all challenges with a resultsoriented
attitude and relentless focus on enhanced customer service through rapid incident resolution
- Collaborate with NSS Level3 Support, NSS SMEs, SDMs, Vendor Support Teams etc. with the goal of aligning all parties
towards achieving incident resolution as quickly as possible
- Communicate with NSS Management to provide frequent status updates regarding the technical issue, status of the
remediation efforts, and ongoing business impact

Qualifications:
-
- 3+ years of experience in providing network operations support. Experience supporting a network with 1000+ nodes is
preferred. NOC (Network Operations Center) experience is highly preferred.
- Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
- Intermediate level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit.
- Intermediate level working knowledge of Cisco/Juniper/Arista routers and switches, SDWAN technology and Cloud services
platform.
- Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
- Any of following Industry Certifications are highly preferred*: Cisco Certified Network Professional (CCNP) is highly preferred
and required within 1 year of hire. Cisco Certified Network Associate is preferred (CCNA). Juniper Networks Certified
- Internet Associate/Specialist/Professional (JNCIA, JNCIS, - JNCIP) Information Technology Infrastructure Library – Version 3
- Foundations (ITIL Version 3)
- Developer skills such as Phyton
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Effective analytic/diagnostic skills
- Fluent English
Work schedule: Wednesday to Saturday 10 hours shift. From 7AM to 6PM. Work from office 2 days per week.

A commensurate knowledge base in absence of certification is acceptable.
Language Skills beyond English are a plus. Areas of need: Spanish, Portuguese.

------------------------------------------------------
Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.

View the "EEO is the Law" poster. View theEEO is the Law Supplement.
View theEEO Policy Statement.
View thePay Transparency Posting

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