Infrastructure Senior Tech Analyst

hace 1 semana

San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Description
The Technology Change Mgmt Lead Analyst is responsible for applying Citi's Change Management standards and procedures consistently across the enterprise - providing guidance, support and reporting to partners and clients.

Responsibilities:
Providing leadership and direction on the Global Process and Standards
Chairing Change Advisory Board meetings (CABs)
Maintaining a Forward Schedule of Change for clients
Managing and prioritizing change conflicts in terms of change scheduling
Managing sensitive change freezes in-line with Citi business priorities
Communicating process changes and updates to the businesses
Carrying out Post Implementation Reviews (PIRs) of changes
Identifying and defining standard changes
On-going review of risk management strategies with respect to Change Management
Demonstrable continual process and service improvement
Acts as SME to Senior Stakeholders and /or other team members.

Qualifications:
2+ years of experience in roles centered around Change Mgmt and/or Service Management
Ability to work with virtual / in-person teams, and work under pressure / to deadlines
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Ability to communicate technical concepts to non-technical audience.

Education:
Bachelor's/University degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Knowledge and understanding of Service Management - especially the Change Mgmt area
Preferred knowledge and experience using the Service Now tool.
Good clear communication skills - both written and spoken - Comfortable interacting with Senior Managers and peers.
Fluent English
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.

View the "EEO is the Law" poster. View theEEO is the Law Supplement.
View theEEO Policy Statement.
View thePay Transparency Posting

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