Field Tech Senior Representative
hace 5 días
We are currently seeking a Field Tech L1 to join our team in Heredia, Costa Rica
Field Services Support Jr.
We are currently seeking a Field Services Support Jr to join our team in Heredia, Costa Rica.
**Position overview**
End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools.
**Position's General Duties and Tasks**:
- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.
This service is on-site and may include the following activities:
a.
Assembly of equipment (Rollout)
b. Relocation of equipment between floors and buildings.
c. Installation of equipment for events.
d. Replacement of monitor and / or telephones in place at final customer locations.
e. Installation or removal of equipment for courses, training, or events (external).
Includes: Installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment.
f. Basic Technical Support on EUC site with OnCall Service
e. Diagnoses and troubleshoots Level 1 problem encountered with personal computer hardware, software, and peripherals.
**Qualifications**
**Must have Skills**:
- ** Experience 1 - 2 years of IT work or end user support in software & hardware troubleshooting.
**:
- ** Must have strong IT troubleshooting and problem-solving skills.
**:
- Networking knowledge (offsite, or home setups).
- Must have demonstrated ability to manage multiple processes, priorities and demands to successfully meet customer SLAs.
- Monitors the ticket queue(s) for incoming tickets and assigns and prioritizes tickets as required.
**Nice to have, but not required**:
- ITIL Certification
- CompTIA Certification
- MSO 365 knowledge support
- Service Now
**Education Requirements**
- Bachelor's and Associate Degree in Computer Science or similar
- Language support: Spanish and Basic English
- Experience in Desktop support role.
- Work with project teams, Information Security, and Infrastructure Engineers to develop.
**About NTT DATA Services**
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees.
If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team
-
Field Tech Senior Representative
hace 5 días
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoWe are currently seeking a Field Tech L1 to join our team in Heredia, Costa Rica.End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools.- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior...
-
Field Tech Senior Associate
hace 4 semanas
San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completoWe are currently seeking a Field Tech to join our team in Heredia, Costa Rica**Position's General Duties and Tasks**:- _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:_- a.Assembly of equipment...
-
Field Tech Senior Associate
hace 4 semanas
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoEnd User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools**Position's General Duties and Tasks**:- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include...
-
Technical Support Representative
hace 1 día
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Technical Support Representative
hace 1 día
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Technical Support Representative: Service
hace 3 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Technical Support Representative-Portuguese
hace 4 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Technical Support Representative
hace 1 día
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Technical Support Representative: Service Desk
hace 3 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Technical Support Representative: Service Desk
hace 3 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The Role Have...
-
Senior Ux Designer
hace 4 semanas
San Francisco, Heredia, Costa Rica Webhelp A tiempo completo**Information Technology****Location**- Barreal de Heredia, Costa Rica***Job Title:Senior UX Designer / Researcher (hybrid)**Job Description**:Job Description SummaryConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology.We...
-
Field Tech Associate
hace 4 semanas
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo**About NTT DATA Services****NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by...
-
Night Shift Technical Support Representative: Service Desk
hace 3 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
It Project Tech Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe IT Project Tech Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the...
-
Emerging Tech
hace 5 días
San Francisco, Heredia, Costa Rica Born Group A tiempo completoHeredia, CR- MX - Remote- US - Remote- Costa Rica- Mexico- United States of America**Emerging Tech - Technical Lead****Description****Responsibilities**- Provide architecture services for highly integrated and high performing ecommerce solutions.- Design, develop, and implement efficient and scalable integration solutions, adhering to best-practice standards...
-
Field And Channel Strategic Business Planner
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Summary**We are seeking a Strategic Development Manager to spearhead cross-functional initiatives, providing expert guidance to cultivate and implement capabilities, processes, and policies.In this pivotal role, you will be instrumental in driving and executing key strategic endeavors from inception to realization.Your adept leadership will steer the...
-
People Services Representative
hace 6 días
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoMoody's is seeking a highly skilled People Services Representative to join our People Connect Team. In this role, you will provide seamless support to employees across all areas of the employee lifecycle.Key responsibilities include:Leveraging knowledgebase to provide consistent and attentive customer serviceReceiving and resolving inbound inquiries via...
-
Infrastructure Senior Tech Analyst
hace 5 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionThe Technology Change Mgmt Lead Analyst is responsible for applying Citi's Change Management standards and procedures consistently across the enterprise - providing guidance, support and reporting to partners and clients.Responsibilities:Providing leadership and direction on the Global Process and StandardsChairing Change Advisory Board...
-
Senior Manual Qa Tester
hace 3 semanas
San Francisco, Heredia, Costa Rica Fusionhit A tiempo completoWe are looking for a **Senior Manual QA Tester **to join our teamAt FusionHit we support our people to grow, learn, and reach their full potential.We offer a diverse and inclusive environment with extraordinary career opportunities.Our strategy is to focus on creating the best working culture where our fusioners feel strongly connected to our values and...
-
Infrastructure Senior Tech Analyst
hace 3 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified...