People Services Representative

hace 4 días


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

Moody's is seeking a highly skilled People Services Representative to join our People Connect Team. In this role, you will provide seamless support to employees across all areas of the employee lifecycle.

Key responsibilities include:

  • Leveraging knowledgebase to provide consistent and attentive customer service
  • Receiving and resolving inbound inquiries via multiple channels
  • Providing guidance to employees on basic inquiries
  • Tracking all cases through ServiceNow in a timely and thoughtful manner
  • Escalating cases after reviewing against team guidelines, if further assistance is determined

The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for building effective HR processes. A bachelor's degree or equivalent and 1-2 years of experience in Human Resources, Customer Service, or a related field are required.

Benefits of this role include:

  • A dynamic and inclusive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package
  • A chance to make a meaningful impact on employee experience


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